- Integral
- Permanente
- Alimentos e Bebidas
- ACCOR
__jobinformationwidget.freetext.LocationText__
Novotel Cardiff Centre, Cardiff, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF28432R
Food & Beverage Manager
Region
Europe and North Africa
Esta vaga já expirou. Veja funções semelhantes abaixo...
POSITION OVERVIEW:
The Food and Beverage Manager is responsible for the daily operation of the restaurant and bar, direct F&B team to ensure that customers are satisfied with their dining experience and manage the business to ensure it is profitable. F&B Manager is responsible for managing food and beverage costs, upholding menu standards and controlling inventory.
Carry out Duty Management shifts accordingly DM ROTA and business needs.
MAIN RESPONSIBILITIES:
Duties
- Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
- Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.
- Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas;
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.
- Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.
- Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.
- Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.
- Ensure constant liaison with the Conference Sales Manager and Conference Coordinator.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
- Any other duties assigned by your manager.
- Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
- Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.
Talent & Culture Responsibilities
Assist the (Department) Management Team in the following:
- Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
- Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.
- Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
- Implement Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures.
- Develop and implement with Shift Leaders, strategies to minimize staff turnover.
- Appraise staff performance utilizing the Accor performance review system; ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
- Ensure staff presentation is consistent with Hotel staff handbook; uniforms correctly presented; name badges worn.
- Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
- Recruit staff that are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service.
- Ensure all staff under direct supervision are managed in accordance to the Relevant Award.
- Ensure the employee Department Induction program is completed within 4 weeks.
Health & Safety
- Notify your Manager of any reason you may not be capable of performing your tasks safely.
- Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
- Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Attend and actively participate in all WH&S training required of you by the Hotel.
- Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
- Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
- Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
- Be fully conversant with departmental fire and evacuation procedures
Systems & Procedures
- Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
- Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
- Complete all duties, and ensure a concise hand over.
Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties arise.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
- Ensure that the Department establishes and maintains an ongoing quality service improvement program
- Achieve a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of guests.
- Attend to major operational problems and needs promptly including customer complaints, enquiries and requests. Practice positive problem solving in all aspects of customer service.
- Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
- Maintain staff focus on ‘the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative.
- Encourage customer feedback regarding product and services in the Hotel. Listen to and take action on this feedback.
Other
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
- Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
- Abide by Accor policy on EEO and Harassment in the workplace.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Ensure neat, clean and functionally operating outlets are presented at all times.
- Manage the Hotel’s assets in all areas to protect their long - term investment value.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
- Report any loss or damage to Hotel, guests or staff assets on the appropriate incident report form.
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
- Minimum 2 years of relevant experience
- Excellent customer service skills
- Strong communication abilities
- Knowledge of food and beverage menu items
- Basic math proficiency for handling transactions
- Attention to detail in all tasks
- Ability to work efficiently in a fast-paced environment
- Understanding of hygiene and safety practices
- Team player with good interpersonal skills
- Flexibility in work schedule, including evenings and weekends
Special Note
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Information on the processing of personal data
When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Raffles Boston, Boston, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Boston
Áreas
Alimentos e Bebidas
Descrição
Lead and manage the restaurant as a destination on its own, ensuring development of the brand and compliance with the original concept and all curated service standards and procedures. Lead and manag
Referência
457674ed-08ee-436e-8053-ed8cea307f8f
Data de validade
01/01/0001
Salário
Localização
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Banff
Áreas
Alimentos e Bebidas
Descrição
Engaging service, delicious cuisine and distinctive surroundings make every special event at the Fairmont Banff Springs a truly memorable affair. Showcase your service and organization strengths as an
Referência
0da2ab90-d82c-4b68-9bf1-9f9dce974d05
Data de validade
01/01/0001
Salário
Localização
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Philadelphia
Áreas
Alimentos e Bebidas
Descrição
Showcasing your unique personality and skills, you will engage with guests to create a memorable dining experience!You will be responsible for welcoming guests in our urban chic lounge Liberté, explai
Referência
9bdefb2b-4df5-421d-a333-e5c3e8ce6924
Data de validade
01/01/0001
Salário
Localização
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Jornada de Trabalho
Casual
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Vancouver
Áreas
Alimentos e Bebidas
Descrição
Why work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver A competitive rate of $20.40 per hourComplimentary
Referência
714147ff-470f-4b8c-ab1d-3973d4c5aafd
Data de validade
01/01/0001
Salário
Localização
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Vancouver
Áreas
Alimentos e Bebidas
Descrição
Why work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver A competitive rate of $22.45 per hourA Food & Beve
Referência
068e7d18-484f-4491-ab8f-223601483509
Data de validade
01/01/0001
Salário
Localização
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Alimentos e Bebidas
Descrição
Servir alimentos e bebidas, prestando informações e anotando pedidos para atender os clientes nos diversos pontos de vendas (restaurante, bar, room service, eventos etc.) • Apresentar e sugerir ao
Referência
8a68de76-1841-41de-ab04-5d8b6256c692
Data de validade
01/01/0001
Salário
Localização
SLS South Beach Miami, Miami Beach, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Miami Beach
Áreas
Alimentos e Bebidas
Descrição
Job Purpose:Under the general guidance of the Restaurant Managers, assist in ensuring efficient service of all food in the venue and provide guests with exceptional service by assisting and supporting
Referência
f9004aa5-1f15-43df-941a-6a2a6043a152
Data de validade
01/01/0001
Salário
Localização
Fairmont Banff Springs, Banff, Canada
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Banff
Áreas
Alimentos e Bebidas
Descrição
STOCK Food & Drink is searching for a creative, enthusiastic and self-motivated individual. As the Restaurant Manager you will provide vision and leadership that fosters an engaged team and ensures qu
Referência
d5b1194e-09bf-4d58-8359-855b1d8386fa
Data de validade
01/01/0001
Salário
Localização
, Hamilton, Bermuda
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Hamilton
Áreas
Alimentos e Bebidas
Descrição
Summary of Responsibilities: Reporting to the Director of Food & Beverage and the Outlet Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistent
Referência
1543e318-b6d6-4508-a0a9-79e7108aeb06
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Apartments Downtown Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Alimentos e Bebidas
Descrição
Are you a passionate who is not afraid of thinking outside the box ? Then, we have the job for you. As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to th
Referência
06a28b01-3977-4c7e-a359-81379daa0f37
Data de validade
01/01/0001