Food & Beverage Manager

Our Mindset / Who we are 

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

At Sofitel New York, we craft refined culinary experiences inspired by French art de vivre and the energy of Manhattan. The Food & Beverage Manager plays a pivotal role in delivering seamless service, sophisticated presentation, and exceptional operational execution across our restaurant and In-Room Dining.

This leader ensures that every detail — from mise en place to the final farewell — reflects elegance, precision, and genuine hospitality, while achieving financial performance aligned with ownership and brand objectives.

Position Summary

The Food & Beverage Manager oversees the daily operations of all Food & Beverage outlets, ensuring elevated service standards, operational excellence, and fiscal responsibility. The role partners closely with the leadership team to drive revenue growth, enhance guest engagement, and cultivate a high-performing team of service professionals.

Key Responsibilities

Operational Excellence

• Lead the day-to-day management of Restaurant and In-Room Dining service operations.

• Ensure refined service choreography and seamless coordination between front and back of house.

• Maintain exceptional standards of cleanliness, ambiance, and presentation reflective of Sofitel’s luxury positioning.

Financial Performance

• Support development and execution of the annual budget, business plan, and forecasts.

• Drive revenue optimization through cost control, labor management, and performance analysis.

• Maximize in-house capture and local market share through strategic outlet positioning.

Brand & Compliance

• Uphold Sofitel brand standards and ensure compliance with all corporate SOPs and LSOPs.

• Ensure adherence to all federal, state, and local safety and sanitation regulations.

• Protect hotel assets through proactive oversight of equipment and facility maintenance.

Marketing & Programming

• Collaborate on menu development, seasonal promotions, and curated experiences.

• Execute brand-aligned programming and activations that enhance the hotel’s culinary identity.

• Contribute to marketing initiatives that position outlets as sophisticated destinations within Midtown Manhattan.

People Leadership

• Recruit, train, mentor, and develop staff.

• Conduct performance evaluations and coaching conversations.

• Foster a culture of accountability, empowerment, and luxury service excellence.

• Address colleague relations matters with fairness and professionalism.

Guest Experience

• Anticipate guest needs and resolve concerns with discretion and grace.

• Analyze guest feedback and market trends to continuously elevate the dining experience.

• Champion service personalization to cultivate loyalty and repeat visitation.

Additional Responsibilities

• Promote and support accident prevention and safety initiatives.

• Participate in hotel task forces and cross-functional committees.

• Represent the hotel in task force assignments as required.

Salary range: $78,000 – $80,000 annually

Education:
Bachelor’s degree in Hospitality Management or related field preferred, or equivalent professional experience.

Experience:
2–3 years of progressive Food & Beverage leadership experience within a luxury hotel or fine dining environment.

Knowledge & Skills:

• Advanced knowledge of Food & Beverage operations within a luxury setting.

• Strong financial acumen and operational analysis skills.

• Exceptional communication and interpersonal skills with the ability to influence and lead.

• Ability to manage complex operational challenges with poise and decisiveness.

Schedule:
Flexible schedule including evenings, weekends, and holidays as business demands.

Your team and working environment:

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/

All your information will be kept confidential according to EEO guidelines.