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Mövenpick Aqaba, Aqaba, Jordan

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REF35898F

Food & Beverage Captain - Mӧvenpick Resort & Residences Aqaba

Region

MEA SPAC


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Under the guidance and supervision of the Restaurant Manager, and within the limits of the standard, the F&B Captain is responsible for all service matters including guest satisfaction and the control of the service flow in his area of service,

  • Is responsible from his/her station or section in terms of service and guest satisfaction.
  • Directs the waiter/tress for an efficient service.
  • Enhances the guest satisfaction by dealing with them professionally.
  • Handles the guest complaints and requests of the station or section.
  • Is aware of the daily hotel activities and has product knowledge of all the hotel facilities
  • Proper grooming at all times
  • To attend training classes as per schedule
  • Shows fullest cooperation and respect within the team and other departments
  • Interdepartmental Co-operation (Team work)
  • Going beyond the call of duty to satisfy guest needs
  • Highest level of profiency in dealing with customers
  • Eye for detail
  • Multifunctionality
  • Self-motivation
  • Positive attitude
  • Personal grooming and etiquette

Additional Information

  • Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification
  • External: All guests, suppliers/partners.
  • Materials: All machinery and equipment at Front Office

More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete. 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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