Food & Beverage Captain - Mӧvenpick Resort & Residences Aqaba

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Under the guidance and supervision of the Restaurant Manager, and within the limits of the standard, the F&B Captain is responsible for all service matters including guest satisfaction and the control of the service flow in his area of service,

• Is responsible from his/her station or section in terms of service and guest satisfaction.
• Directs the waiter/tress for an efficient service.
• Enhances the guest satisfaction by dealing with them professionally.
• Handles the guest complaints and requests of the station or section.
• Is aware of the daily hotel activities and has product knowledge of all the hotel facilities
• Proper grooming at all times
• To attend training classes as per schedule
• Shows fullest cooperation and respect within the team and other departments
• Interdepartmental Co-operation (Team work)
• Going beyond the call of duty to satisfy guest needs
• Highest level of profiency in dealing with customers
• Eye for detail
• Multifunctionality
• Self-motivation
• Positive attitude
• Personal grooming and etiquette

• Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification
• External: All guests, suppliers/partners.
• Materials: All machinery and equipment at Front Office

More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.