Executive Assistant to General Manager (Saudi National)

SLS The Red Sea is going to be the iconic resort on The Red - opening soon!

The Executive Assistant to General Manager entails delivering advanced secretarial and administrative support to the General Manager, executing tasks and requests as directed. The Executive Secretary operates with minimal supervision while handling confidential matters with professionalism.

• To screen calls; manage calendars; make travel, meeting and event arrangements.
• To type correspondence and ensure accuracy of grammar, composition and format.
• To handle incoming & outgoing calls according to hotel standards.
• To clear IN/OUT trays and mailbox for Hotel Manager and distribute to concerned.
• To ensures proper requisitioning and control of office supplies; follow-up on delivery of material & documents.
• To ensure all correspondence, faxes, messages, e-mails are responded in timely manner/disseminated accordingly.
• To translate documents from Arabic to English and English to Arabic when required.
• To prepare reports when required.
• To maintain document signature processes.
• To handle and follow up on assignments as assigned by superiors (incl. annual leaves, payroll, standard operating procedures, JDP, LQA, guest complaints, invoice monitoring, purchasing, etc.).
• To handle appointments concerning the management team; keeping track of their schedule and engagements.
• To assist in resolving any administrative problems.
• To assume duties assigned by the General Manager, Hotel Manager and Executive Committee members, when required.
• To ensure all arrangements are made prior to meetings (booking of meeting rooms, set ups, meeting materials).
• To co-ordinate with colleagues and representatives of other departments to ensure an efficient flow of communication.
• To take minutes during meetings as required; ensure to distribute minutes to all attendees/concerned.
• To ensures personal awareness of activities and services within the hotel in order to promote the property and be responsive to guest inquiries.
• To adhere to the set procedures for attendance and timekeeping.
• To ensure timely reporting of malfunction, follow-up with maintenance of appropriate office equipment when required.
• To show ability to work well with all levels of management and staff, as well as guests; reflecting SLS Hotels philosophy by providing a high quality of service by adopting a positive attitude and keeping team spirit at highest level.
• To greet guests and colleagues with a smile at all times anywhere in the hotel; provide general support to visitors.
• To maintain personal appearance and grooming as per hotel standards.
• To assist with administrative duties not defined in this job description; as assigned by supervisors or managers that the employee directly reports to; when and when required/appropriate.

To remain confidential about all matters of such nature.

• Maintaining clear and open communication with the GM and other team members, ensuring information flows smoothly and everyone is on the same page.
• Collaborating effectively with the GM and other members of the leadership team, ensuring a cohesive and productive work environment
• Prioritizing tasks, managing deadlines, and helping the GM make the most of their time.

• Finding creative and practical solutions to various tasks and issues that arise in the role.
• Demonstrating professionalism, work ethic, and a positive attitude, setting a standard for others in the workplace.
• Handling sensitive information and matters with discretion and ensuring that trust is maintained between the PA and the GM.
• Taking proactive steps to assist the GM by identifying potential issues, streamlining processes, and suggesting improvements.
• Understanding the GM's goals and vision, and aligning their support to help achieve those objectives.