- Integral
- Permanente
- ACCOR
- Outros
__jobinformationwidget.freetext.LocationText__
Mercure Perth, Perth, Australia
__jobinformationwidget.freetext.ExternalReference__
REF49393X
Cluster Reservations Manager
Region
MEA SPAC
Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we provide comprehensive services for both leisure and business travellers.
Job Description
As the Cluster Reservations Manager, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimise occupancy rates. Key responsibilities will include:
- Overseeing reservations operations, including booking processes, group reservations, and room allocation
- Ensuring guest inquiries and bookings are handled efficiently and courteously
- Analysing occupancy trends and collaborating with revenue management to maximise room revenue
- Training, mentoring, and managing the reservations team to achieve performance goals
- Liaising with front office and sales departments to ensure a seamless guest experience
- Assisting with VIP and special request arrangements
- Maintaining accurate records of guest preferences and booking details
You will demonstrate a proactive approach to service and an ability to foster an engaging and positive team environment.
The ideal candidate will have prior experience in a similar role within the hospitality industry, along with:
- Strong leadership and organisational skills with a focus on guest satisfaction
- Excellent verbal and written communication abilities
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software
- Strong analytical skills and attention to detail
- A customer-focused mindset with a passion for providing memorable guest experiences
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Rixos Gulf Hotel Doha, Doha, Qatar
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Outros
Descrição
To be responsible for the medical welfare and emotional support of all hotel Associates and to ensure that appropriate medical policies and programs are in place for the entire hotel and updated regul
Referência
805e3645-322f-452a-b624-c563321ecbeb
Data de validade
01/01/0001
Salário
Localização
Rixos Gulf Hotel Doha, Doha, Qatar
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Outros
Descrição
Entertainment Manager - HotelEntertainment Manager is responsible for overseeing and organizing entertainment activities and events for hotel guests. This role requires creativity, strong leadership,
Referência
cca3aa74-4011-40e5-9929-4a0f639aeba4
Data de validade
01/01/0001
Salário
Localização
Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Abu Dhabi
Áreas
Outros
Descrição
Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.Ensure optimum service through the effective
Referência
01272125-1d34-4490-9fc1-17638a6d9034
Data de validade
01/01/0001
Salário
Localização
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
M GALLERY
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Outros
Descrição
If you are good at what you do, you can work anywhere. If you’re the best at what you do, come and join our fantastic team at Alwadi Doha – MGallery Hotel Collection! We are looking for a passionate,
Referência
995184d5-a51a-45dd-9368-9e7fc03a2b08
Data de validade
01/01/0001
Salário
Localização
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
25HOURS HOTELS
Tipo de Contrato
Estágio
Locations
Berlin
Áreas
Outros
Descrição
How does your working day look like ...You work hand in hand with your colleagues and look after our guests in all areas of the hotel from early in the morning until late at nightYou support the vario
Referência
53e8d141-e8bf-4e1f-96d9-a6625f4d2340
Data de validade
01/01/0001
Salário
Localização
Mercure Rio Boutique Copacabana, Rio de Janeiro, Brazil
Experience Level
Student
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Outros
Descrição
• Lavar/limpar a louça, panelas e utensílios da cozinha, manualmente, e/ou através da máquina. • Executar a limpeza geral das dependências e instalações da cozinha, envolvendo equipamentos, refeitó
Referência
3e92cb7c-dc4f-422b-a24e-370df90d72e7
Data de validade
01/01/0001
Salário
Localização
Mercure Rio Boutique Copacabana, Rio de Janeiro, Brazil
Experience Level
Student
Jornada de Trabalho
Meio Período
Brands
MERCURE
Tipo de Contrato
Estágio
Locations
Rio de Janeiro
Áreas
Outros
Descrição
Preenchimento de planilhas. Manter estoque de material organizado. Requisição de material. Lançamento de achados e perdidos. Manter o setor organizado. Auxiliar as supervisoras na liberações dos
Referência
bb6712bc-39c4-4efc-8e12-caaa952230e0
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON, LLOYD, Amsterdam, Netherlands
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
THE HOXTON
Tipo de Contrato
Permanente
Locations
Amsterdam
Áreas
Outros
Descrição
What you'll do...With the support of your Revenue Manager and your Regional Director of Revenue, you will take ownership for the revenue strategies of your assigned properties. You will develop and im
Referência
ee908de4-b80f-4ffe-97dc-4a545f710224
Data de validade
01/01/0001
Salário
Localização
SLS SLS ALL INCLUSIVE PLAYA MUJERES, Playa Mujeres, Mexico
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Quintana Roo
Áreas
Outros
Descrição
Realizar llamadas externas y contestar de acuerdo con los estándares departamentales y enfocados en la marca.. Llamar a los huéspedes de acuerdo con sus solicitudes de despertador siguiendo los estánd
Referência
5c721d38-162f-4cfc-9d72-0db289f619c7
Data de validade
01/01/0001
Salário
Localização
, Swissotel Al Murooj, United Arab Emirates
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Temporário
Locations
Dubai
Áreas
Outros
Descrição
Reporting to the Director of Revenue, the Revenue Analyst is responsible to support the hotel Commercial Strategy team with reporting and data analysis. The role supports the DR in their efforts to im
Referência
3f025b21-c98b-4dc8-bc08-239a52ca0fb2
Data de validade
01/01/0001