Barista

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Position scope:

As a Barista, you will be responsible to prepare for Food and Beverage service and serves our guests in line with the Food and Beverage concept. As a Barista, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering Fairmont`s service promise and the highest level of brand standards and Fairmont service standards.

General Duties and Responsibilities:

• Welcomes customers by determining their coffee interests and needs.
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees by explaining differences in coffee beans/pods and coffee preparation.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances the coffee experience reputation at the Fairmont by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Demonstrates Fairmont’s Service Plus Standards in all interactions.
• To report on duty punctually, in full uniform according to appearance and grooming standards.
• To promote and maintain a positive working relationship at all times with all colleagues.
• To consistently offer professional, friendly and warm service
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined by Fairmont and Accor Hotels.
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel.
• Knowledge of all menu items, garnishes, contents and preparation methods. 
• To be able to answer any guest questions about menu items in an informative and helpful way.
• To always take corrective action if service errors occur, ensuring all solutions exceed the guests expectation.
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
• To understand each service station and all side duties assigned to that station.
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the guest experience.
• To understand how to operate all the equipment used in the outlet.
• To fully understand and follow the hotel’s recycling program and procedures.
• To actively participate in all health and safety procedures for the outlet and the entire hotel.
• To follow all of safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant.
• Follows Hotel’s telephone etiquette standards.
• Follows Occupational Health & Safety regulations.
• Reports suspicious people, parcels, and behaviors to Security.
• Ensures adherence to Fairmont’s & Accor Hotels Code of Ethics.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Perform other duties, as and when required.

• Previous service experience an asset.
• Available to work flexible hours that may include early mornings, weekends and/or holidays.
• Previous point of sale system experience an asset, but not required. 
• Excellent communication and organizational skills. 
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.