Assistant Manager - Conference & Events Operations

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Welcome to a bustling hub of activity where no two days are the same! This job is perfect for the person who loves to get their steps up, is passionate about developing others, hates to stand still and thrives on feedback and pleasing others.

The Assistant Conference & Events Operations Manager reports to the Conference & Events Operations Manager and works with department supervisors and team leaders to ensure the seamless execution of a multitude of events including functions, dinners, expos and conferences.

Success in this role is the ability to assist in managing a large team of food and beverage attendants to execute phenomenal service in Brisbane’s largest conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.

What you will be doing:

• Assist in leading, mentoring and training a team of food and beverage ambassadors in banquet operations
• Supervise and delegate duties, whilst ensuring brand standards are met
• Ensure client expectations are met for each event
• Deliver a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team focused on creating unforgettable guest experiences.

Your experience and skills include:

• A luxury service focus and desire to grow your career with Sofitel
• Previous 2 years + leadership experience in supervising or managing a large operational team
• Strong networking skills with proven ability to build and maintain stakeholder relationships
• Ability to communicate clearly
• IT savvy with strong computer skills
• Experience in building a strong team culture
• A record of high performance and achievement.

We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day. 

Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group allowing our ambassadors direct access to world-class expertise from top minds in luxury hospitality.

As a Sofitel Heartist, you will also be rewarded with: 

• Career development opportunities within the largest hotel group in the Pacific
• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.