Assistant Manager - Banquets

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

• Assist the Banquet manager and F&B Manager to supervise banquet operations 
• Assist the F&B Manager in setting departmental strategies and goals to achieve operational targets
• Perform accurate reconciliation of daily cash controls
• Record the working hours of each staff and process weekly payroll
• Ensure all food and beverages are set up and served as per company standards
• Coordinate and manage all activities of food service operations
• Maintain inventory of food materials, equipment, linens, and paper supplies to avoid any shortages
• Supervise the culinary operation team to provide a variety of food items to attract customers
• Adhere to health, safety, and sanitation guidelines
• Organize and execute banquet events to ensure customer satisfaction
• Provide outstanding customer service for repeat business and profitability
• Address customer needs and requests promptly
• Adhere to budgetary guidelines and control expenses accordingly

• Previous leadership experience in a Banquet Department is required (1 year minimum experience) Managing all aspects of meeting spaces
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Requires open availability; must be able to work all shifts; evenings, mornings, weekends, and holidays

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.