1. Integral
  2. Permanente
  4. Engenharia e Manutenção


Fairmont The Norfolk, Nairobi, Kenya



Assistant Maintenance Manager


Luxury & Lifestyle

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Assistant Maintenance Manager
Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk  to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels’ facilities and equipment to ensure a safe and functional environment for our guests and Heartists.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster Chief Engineer, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offers professional, engaging and friendly service
  • Adopts a hands on approach to operations, be visible and monitor staff to achieve optimum results.
  • Monitors the personnel  to ensure guests receive prompt, cordial attention and personal recognition.
  • Ensures colleagues, particularly guest contact personnel, are familiar with Fairmont President Club members, known repeat guests, VIPs and provide special attention and recognition.
  • Assumes overall responsibility for maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
  • Monitors and controls the inventories of operating supplies and monitoring set control system follow up.
  • Maintains a high standard of personal hygiene, dress, uniform and body language.
  • Attends meetings as required by the Cluster Chief Engineer.
  • Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws, hotel rules and regulations policies
  • Ensures quality management and continuous improvement of internal systems and procedures.
  • Maintains complete knowledge of all hotel services, features and hours of operations.
  • Study, evaluate and review the operation constantly in order to ensure the highest standards are met at all times; proposing new trends /services to constantly improve product of guests services
  • Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are in good condition
  • Identifies and arranges for all work necessary to maintain a high standard whether mechanical, electrical or civil, to be completed on time.
  • Plays an active part in ensuring statutory testing of safety systems is carried out and properly recorded.
  • Produces a risk assessments including COSHH, PPE & Work Equipment.
    Assesses the long-term requirements of the hotel, including overhaul/ rehabilitation programs or renewal/ replacement works etc.…
  • Maintains a fire Log book including all statutory checks and inspections.
  • Draws up preventive maintenance schedules for every item of mechanical and electrical plant or equipment, including that of other Departments such as Laundry, Kitchen, Swimming Pool, etc., as well as major plant such as Chillers, Boilers, Cooling Towers, Air handling units and Fans, Pumps, Automatic Control Systems, etc..
  • Incorporates these schedules into the development of a comprehensive preventive maintenance scheme; directs and supervises the work of his Assistant and  team of skilled and semi-skilled tradesmen in its continuous implementation.
  • Provides competent hands-on skills to ensure all hotel systems including (but not limited to), electrical, sewage, plumbing, heating and lighting are maintained in good working order and to ensure any defects are corrected promptly and properly
  • Ensures all hotel fixtures, fittings and equipment are maintained in good working order and that defects are corrected promptly.
  • Conversant with the Nairobi City Council By-laws and NEMA regulations and stays updated with the developments of Engineering trends worldwide and makes appropriate suggestions to the Cluster Chief Engineer.
  • Maximizes results coming from Fairmont The Norfolk relationships and partnerships.


Your experience and skills include:

  • Previous experience is an asset
  • Bachelor of Science in Electrical & Mechanical Engineering
  • HND in Mechanical and Electrical Engineering
  • Knowledge and understanding of mechanical, electrical, structural, and civil engineering design principles as applicable to construction/renovation.
  • Demonstrate ability to direct and manage both technical and administrative staff.
  • Knowledge of state and local regulations, codes, protocols, and procedures pertinent to private-sector engineering and construction activities.
  • Advanced skills in project planning and project management.
  • Knowledge of engineering and construction records management principles and procedures.
  • Clear working knowledge and understanding of capital and operating budgets and budgeting practices.
  • Ability to adapt to change quickly and strong multi-tasking.
  • Excellent leadership skills.
  • Proven team leader with outstanding motivational skills and coaching ability.
  • Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions.
  • Exceptional interpersonal and guest relations skills, who is hands-on and system knowledgeable.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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