Seamstress

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

JOB TITLE:                       Seamstress

DEPARTMENT:                  Laundry - Housekeeping

EMPLOYER:                      Whitehall Hotel Limited (WHL)

JOB LEVEL:                      Line

REPORTS TO:                   Laundry Manager

LOCATION:                       Raffles London at The OWO

Raffles Values

BE YOU:                           Be creative, innovative, and enthusiastic, whilst being  

authentic.

BE KIND:                          Demonstrate humility and generosity through emotional                                            connection with colleagues and guests.

BE HAPPY:                       Uplift colleagues and guests through joyful connection and using your persona.
 

BE CONFIDENT:                Demonstrate knowledge and skills to achieve excellence.

HAVE YOUR PURPOSE:     Demonstrate stewardship through care and responsibility   

                                         within your role, to make a tangible impact on the business.

Scope Of Position

To maintain and repair all colleague uniforms to the highest standards when needed and provide a distinctive, high standard of workmanship when assisting with guest alteration works. To assist with distribution and tracking of staff uniform in a warm and timely manner and work closely with the laundry team to ensure the smooth running of the operation and to avoid any discrepancies. To act as an ambassador of the Raffles during your interaction with guests and colleagues.

Responsibilities

Operation

• To communicate any issues or concerns regarding uniform with Laundry supervisor.
• To inspect and repair staff uniform when necessary. Should any garment be soiled or damaged beyond redemption, inform the Laundry supervisor.
• To ensure all equipment is well maintained and in proper working order. Report any malfunctioning or defects immediately.
• To keep the uniform area clean and tidy.
• To act as a team player & provide effective day to day communication with colleagues and guests.
• To maintain the stock levels of seamstress utilities.
• To monitor the quality of returned guest garments; uniform and chef wear from outside contractor.
• To be flexible and adaptable, pressing guest garments and staff uniform as directed by the Laundry Manager / Assistant housekeeper manager / Assistant executive Manager / Head Executive Housekeeper
• To be flexible in your working hours, in-line with business requirements
• To follow the Lost Property procedure.
• Additional responsibilities in absence of line manager
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Able to provide exceptional services for the guests with extremely attention to details.
• Experience with sewing and embroidery machines
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team.
• Professional and well-groomed
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.
•  
• Note

• This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements.  Such changes will be discussed with the jobholder and the job description amended accordingly.

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.