- Meio Período
- Permanente
- Governança
- ACCOR
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Novotel Auckland Airport, Auckland, New Zealand
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REF79666Y
Guest Service Agent
Region
MEA SPAC
Welcome to Novotel Auckland Airport, where luxury meets convenience just steps away from the International terminal. Our 4.5-star hotel boasts THIRTEEN50 Kitchen & Bar, a stylish venue where traditional Kiwi flavors are reimagined with a modern twist, catering to both hotel guests and local diners. Situated outside the terminal, Novotel Auckland Airport Hotel provides a seamless travel experience, ensuring every layover and business trip is stress-free with unmatched comfort and amenities. Discover the perfect blend of tradition, freshness, and comfort at Novotel Auckland Airport.
- Welcome guests to the hotel
- Take initiative on ways to improve service
- Ensure public areas are well kept and tidy
- Assist with the transport of guests to & from the terminal (if able)
- Communicate requests to departments promptly.
- Customer service oriented
- Upsell reservations/packages & actively promote our loyalty program
You will be:
Flexible and reliable, with availability to work weekends and a variety of shifts
Detail-oriented, demonstrating a high level of accuracy and care in all tasks
An exceptional communicator, with proven skills both in person and over the phone
Guest-focused, able to anticipate needs and respond with genuine care and empathy
Experienced with Property Management Systems (PMS), confidently managing check-ins and guest records
Skilled in handling payments, including EDC processing and daily reconciliation
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Meals on shift
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
- Paid birthday leave
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
ACCOR's PURPOSE STATEMENT
“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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