General Manager - Pullman Rotorua

Pullman Rotorua offers a sophisticated blend of modern luxury and natural beauty in the heart of Rotorua. Nestled amidst geothermal wonders and lush landscapes, our stunning hotel provides a world-class experience with exceptional service, elegant accommodations, and first-rate amenities. Featuring 130 stylishly appointed rooms, including deluxe rooms and suites, Pullman Rotorua also boasts the renowned Barrel & Co. Restaurant & Bar, DAKJIB 2.0 outlet, chic conferencing spaces, and a fully-equipped fitness centre. Whether you're here for business or leisure, Pullman Rotorua is the ultimate destination to unwind, recharge, and immerse yourself in the unique charm of this vibrant region.

Are you a dynamic, results-driven leader with a passion for hospitality excellence? Pullman Rotorua, a 5-star hotel in one of New Zealand’s most iconic destinations, is looking for a visionary General Manager to lead our team in delivering unforgettable guest experiences.

As the General Manager, you will be responsible for overseeing all aspects of hotel operations and ensuring the delivery of exceptional guest experiences. Your duties will include:

• Providing strategic leadership to achieve the hotel's financial and operational objectives.
• Developing and implementing innovative strategies to enhance guest satisfaction and drive revenue growth.
• Fostering a culture of excellence and teamwork among staff members, promoting professional development and empowerment.
• Maintaining high standards of service, cleanliness, and safety throughout the property.
• Establishing and nurturing relationships with key stakeholders, including guests, staff, suppliers, and local authorities.
• Analyzing market trends and competitor activity to identify opportunities for differentiation and expansion.
• Ensuring compliance with all regulatory requirements and company policies.

• Previous experience in a General Manager role, with proven experience in Food & Beverage & Operations.
• Demonstrated strategic and operational leadership experience, with the ability to clearly articulate direction and coach the team.
• A proven track record of maintaining excellent product and service standards. 
• Demonstrated commitment to continuous improvement and learning
• Ability to build, maintain and seek new opportunities / partnerships within the local market
• A positive and energetic attitude
• An infectious passion for delivering a memorable guest experience and creating loyalty of guests.

Why work for Accor?

• REWARDING / Fun, rewarding and people focused work environment
• BUILD CONFIDENCE / Learn new skills that will stick with you for life
• CULTURE / Share culture with guests every day, your story is our story
• DISCOUNTS / Discounts at hotels for you, your family and friends
• TRAVEL / Travel or relocate around the country or the world while you work. Internal transfers happen all the time!
• CAREER / Train in one or many departments whilst building a career that suits your lifestyle

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.