Assistant Front Office Manager

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.  The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

GENERAL INFORMATION

Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108

Telephone number: +91 (0) 40 6625 0000

Website: https://all.accor.com/hotel/6687/index.en.shtml

Primary Responsibilities

• Assist the Director of Rooms to plan and execute all activities for the smooth functioning of the Front Office department.
• To address problems, conflicts and emergencies at the work place.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
• Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval of the designated authority.
• Ensure that grooming & uniform standards are maintained by all team members.
• Responsible for day to day operations of Front Office Department.
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

Front Office Planning

• Plan occupancy of the day and also anticipate opportunities for sales.
• Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
• To liaise with the other departments to ensure smooth functioning of all Front Office operations.
• Ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
• Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.

Knowledge and Experience

• Diploma in Tourism & Hospitality Management
• Minimum 1 year of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times