Rooms Controller

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

You are a multi-tasker and are responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team! As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.   

What you will be doing:

• Coordinating all guest room assignments and pre-blocking special requests with a special focus on VIP arrivals, respond to guest requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience, taking advantage of opportunities to surprise and delight guests celebrating special occasions. 
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Your experience and skills include:

• Service focused personality is essential; Front Office experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V