Spa Therapist

• JOB PURPOSE

Perform professional massage therapy and body treatments and remain current with the industry. 

Provide uncompromised attention to guest/member service.

• KEY OPERATIONAL RESPONSIBILITIES

Financial-

• Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget.
• To ensure efficient billing of service to clients

Operational –

• Perform all 30, 60 and 120 minute body treatments, as certified/trained to do so.
• Be on time for appointments and thoroughly review appointments after completing each massage.
• Keep work area clean and neat at all times.
• Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required/needed.
• The ability to courteously interact and answer all facility related questions with members and guests.
• Perform loofah treatments and herbal wraps as required.
• Assist in the co‑ordination of Body Tech. services with other spa programmes.
• Insure current trends in body treatment industry.
• Serve as catalyst to promote spa services to members and hotel guests.
• Maintain current professional licenses.
• Report dysfunctional equipment to Operations Manager.
• Work with the Body Tech. Supervisor in the formulation of plans for projects and other areas.
• Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales.
• Assist in the operations of all spa departments as required:
• Fitness
• Facility Operations
• Front Desk/Receptions
• Boutique
• Sales and Marketing

Guest Service-

• To ensure the facility is in peak condition at all times (operations and cleanliness).
• To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.

Administrative Duties-

• Adherence to Standard Operating Procedures Manual.
• To maintain inventory of supplies for the operations of the treatment rooms.
• To maintain accurate as required by provincial regulations.
• To attend weekly/monthly Body Tech. departmental communication meetings.
• Effective scheduling of all Massage Therapists.

Employee Relations –

• To ensure Body Tech. department maintains a positive relationship with all departments in the Spa and Hotel.
• Responsible for being trained in all facility operations.
• To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
• Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training).
• To ensure all employees adhere to all hotel standards as stated in the employee handbook.

Other Duties –

• Ensure cross trained in all spa departments.
• To carry out any other duties and responsibilities as assigned
• Follow and ensure that all employees follow all safety procedures and practices.
• Adherence of Body Tech. departmental Emergency Procedures/Safety Manual.
• Ensure all departments adhere to all safety practices of THE HOTEL.
• Maintain equipment for Body Techniques and personal equipment in safe working order.