Sales Manager

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Position:                     Sales Manager

Department:              Sales and Marketing

Reports to:                  Director of Sales & Marketing

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PURPOSE OF POSITION

To manage sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. 

KEY ROLES & RESPONSIBILITIES

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on weekly basis
• Prepare monthly Hit List of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment
• Monthly review account profile/based on room nights production and average rate
• Monitor Competitors Rate Strategy, Account penetration and Marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts
• Update management on VIP arrivals and meet and greet accordingly
• Cross-sell sister properties & update ADOS on global accounts’ potential for GSO target
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel client events and local community business events and networking
• Daily report to the ADOS on market trends and business leads
• Performs related duties and special projects assigned

PERSONAL ATTRIBUTES

• Ability to prioritize, organize work assignments and follow-up
• Ability to execute a multitude of tasks on a timely basis
• Ability to promote positive relationships with guests and staff
• Ability to ensure security and confidentiality of guests and hotel data
• Ability to work independently without direct supervision as well as cohesively as a team
• Ability to be a clear thinker, analyze and resolve problems with good judgment
• Outstanding writing and oral communication skills; ability to interface confidently with high profile customers and media

Qualifications

• Bachelor’s Degree

EXPERIENCE

• Minimum two+ years’ experience in hotel operations, related to or preferably in corporate sales