Learning & Development Coordinator

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Purpose

Responsible for preparing & facilitating training programmes. Coordinates In-site and off-site training activities for employees. Handles logistics for training activities including venues and equipment. Documents the training programmes, plans, and attendances. Conducts induction programmes for new hires, and the off the job training sessions.

Facilitates Employment Equity and Workplace forums to ensure employee training needs are attendant to.

Primary Responsibilities

• Supports the People Development Manager / People & Culture Manager in preparing the Learning needs analysis for the hotel.
• Supports the People Development Manager / People & Culture Manager in preparing the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan.
• Follows-up on all training activities within the hotel.
• Ensures with all Ennismore Training the hotel and 100% compliant.
• Ensures coordination and delivery of training programs of all internal & external providers.
• Champions company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked.
• Assists the hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and supports of team members.
• Supports the development of Departmental Trainers as required.

Employee Engagement and Communications

• Strives to increase employee engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.  Ensures the consistent delivery of information with transparency so that each team member understands how they contribute to the company’s success.  This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.  Ensures the EES Champions for the hotel/departmental action plans in order to increase employees’ engagement and improve EES scores year on year.
• Represents the organization as an exemplary ambassador for Ennismore values and culture.

• Assumes overall leadership and responsibility for the cost-effective management of the kitchen team to maximize Food and Beverage profitability. 
• Oversee daily culinary operations, ensuring efficiency and adherence to Mondrian’s high standards.
• Oversees the food preparation, production and implementation of menus which are designed to deliver innovative, safe food and does so by meeting market / customer needs and falls within budgeted guidelines.
• Works in conjunction with the Restaurant and Bar team to ensure a quality product and service.
• Management of the varying outlets within Mondrian Gold Coast; Lito Restaurant, Haven Pool Restaurant and Bar, In Room Dining and Conferencing and Events
• Design and curate innovative, seasonal menus that reflect the unique identity of each outlet and the overall Mondrian brand.

Financial Performance

• Complete costings on all menu items prior to introduction of new dishes.
• Coordinate daily food requirements with purchasing with consideration for delivery times, shelf life and storage capabilities.
• Control payroll costs through effective use of resources against business needs
• Develop and manage the culinary department’s budget, including food costs, labour, and operational expenses.
• Be pro-active in controlling costs, being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Overseeing the purchasing and inventory of food and supplies.
• Consider the financial impact on Ennismore for all activities and commitments. 
• Establish procedures, processes and accurate information that support key financial objectives 
• Coordinate the briefing and management of suppliers with clear objectives, timeline, budget parameters and outcomes required 

People and Culture 

• Ensure that on-going on Job Training Programs are being utilised within the departments to meet Brand and Service Standards.   
• Attend briefings and meetings as required.
• Ensure Ennismore and Accor training initiatives are implemented with particular emphasis on coordinated and structured on the job training to align with service standards and service procedures. 
• Ensure new team members are inducted into the reporting department/s in the first week of their employment following guidelines.   
• Oversee the training and development of the departmental team to maintain high performance levels. Ensuring adequate departmental trainers and they are well utalised.
• Ensure bi-annual talent review is conducted utilising the Ennismore performance review system, and ensuring the appropriate documentation is maintained to the required standard; correct performance issues and counsel as required.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
• Conduct operational meetings/briefings where required for the department. 
• Prepare weekly team member schedules, monitoring attendance and workforce planning to meet with activity in the Hotel so as to maintain cost effectiveness.

• Bachelor’s Degree qualification or higher
• Minimum 1 year of experience ideally with strong operations background
• Demonstrates self-confidence, personable & refined
• High degree of professionalism with understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English
• Strong working knowledge of Digital tools
• Strong interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.