IT Supervisor

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

As the IT Supervisor at Hawar Resort by Mantis, you will ensure the efficient operation of the resort's IT infrastructure, systems, and networks. You will oversee system installations, upgrades, maintenance, and troubleshooting while supporting daily operations. You will provide technical guidance, and collaborate with all departments to ensure technology enhances guest experience and operational efficiency. The ideal candidate will have strong technical knowledge, problem-solving skills, and leadership capabilities within a luxury hospitality environment.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Systems Analysis & Improvement: Analyze current IT systems and provide recommendations for upgrades and improvements to meet operational needs.

• Systems Development & Implementation: Supervise the installation of hardware and software systems, ensuring they meet resort and brand standards.

• Testing & Troubleshooting: Conduct system tests, troubleshooting, and quality assurance to ensure smooth operations.

• Data Security & Recovery: Implement and manage safety procedures, data protection strategies, and recovery plans.

• Documentation & Compliance: Develop user manuals, policies, procedures, and safety protocols for IT operations.

• Cross-Department Collaboration: Collaborate with other departments to support and enhance resort operations through technology.

• Project Execution: Ensure that installations, maintenance, and upgrades are completed on time, within budget, and meet specifications.

• Task Management: Prepare work schedules, delegate tasks, and manage IT-related budgets.

• Continuous Learning: Stay updated with the latest industry trends and ensure the team receives regular refresher training.

• Bachelor's degree in Computer Science, Information Technology, or a related field (Associate's degree may be accepted with relevant experience).

• Certifications in IT systems or networking will be considered an asset.

• Minimum of 3–5 years of practical experience in installing, maintaining, and managing IT systems, preferably in a hospitality environment.

• OASYS system experience and familiarity with Accor systems and platforms are highly preferred.

• Strong knowledge of hotel IT systems such as PMS, POS, networks, security systems, and business applications.

• Solid understanding of cybersecurity and data protection best practices.

• Excellent communication, interpersonal, and leadership skills.

• Ability to troubleshoot under pressure and provide timely solutions.

• Strong organizational and time management abilities.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES