HOUSEKEEPING FLOOR SUPERVISOR

Green Coast Hotel - MGallery Collection, part of BALFIN Group is a unique hotel offering a luxurious escape along the pristine shores of Caesar’s Beach with crystal-clear Ionian waters with 131 elegantly designed guest rooms including 4 luxury & 1 presidential suite, modern architecture, and a focus on sustainability. The hotel includes various F&B spaces consisting in an à la carte restaurant, a destination lobby bar, a pool bar with direct access to the beach area, meetings, Conference & Exhibition spaces consisting in 2 meetings rooms with a total capacity of up to 100 guests welcoming corporates & institutions to organize high-level events of the same certified standards as anywhere else in Europe. Also, well-being spaces, including an infinity heated outdoor pool, a SPA, gym & fitness spaces & a private-beach area.

BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries; Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, the USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) is € 2.2 billion, as of 2023 data.

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About the Role:
We are seeking a dedicated and detail-oriented Housekeeping Floor Supervisor to oversee the cleanliness and maintenance of guest rooms and public areas. The ideal candidate will ensure that the housekeeping team delivers exceptional service, maintaining high standards of hygiene and guest satisfaction.

Key Responsibilities:

• Supervise and coordinate daily housekeeping activities on the floor to ensure all areas meet company standards.

• Inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met.

• Assign tasks and manage the scheduling of housekeeping staff.

• Train, motivate, and evaluate housekeeping team members.

• Handle guest requests and resolve complaints promptly and professionally.

• Maintain inventory of cleaning supplies and equipment; report shortages and needs.

• Ensure compliance with health, safety, and sanitation policies.

• Collaborate with other departments to ensure seamless guest service.

• Prepare reports on housekeeping activities and staff performance.

Qualifications:

• Previous experience in housekeeping, preferably in a supervisory role.

• Strong leadership and team management skills.

• Excellent attention to detail and organizational skills.

• Good communication and interpersonal skills.

• Ability to handle multiple tasks and work in a fast-paced environment.

• Knowledge of cleaning chemicals, equipment, and safety procedures.

Preferred:

• High school diploma or equivalent.

• Experience in hospitality or hotel environment.

Physical Requirements:

• Ability to stand, walk, bend, and lift for extended periods.

• Capability to handle cleaning equipment and supplies safely.

Work Conditions:

Green Coast Hotel-MGallery Collection is an equal opportunity employer that offers a professional and dynamic work environment, an attractive compensation and benefits package, and opportunities to develop your professional potential fully.

Application deadline: 15/07/2025

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".

* Only shortlisted candidates will be contacted.