Hotel Manager

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As a Hotel Manager of Raffles Jaipur, you will lead the strategic direction and operational execution for the property, ensuring alignment with brand standards and the vision of the brands’ leadership. You will assist in driving the senior leadership collaboration, financial performance, service excellence while fostering a culture of accountability and innovation. With a strong focus on guest satisfaction and colleague engagement, you proactively implement initiatives that enhance the overall experience and maintain competitive positioning. Your entrepreneurial approach to Sales & Marketing, especially in digital channels, ensures measurable returns and brand visibility. You also maintain a trusted partnership with Hotel Owners, consistently delivering expectations and long-term value.

Specific Duties and Responsibilities:

• Champions the company’s strategic vision by steering key initiatives aligned with the mission, values and directives from the Cluster General Manager, ensuring seamless execution across all levels.

• Leads high-level executive discussions, providing insight and direction on financial performance, operational challenges and strategic opportunities.
   
• Drives excellence in service delivery in Rooms Division and Food and Beverage while continuously elevating standards to exceed stakeholder and guest expectations.

• Oversees building maintenance and infrastructure by ensuring its safe, efficient and compliant operation while leading security and fire life safety programs to protect people, property and assets.  

• Applies an entrepreneurial mindset to Sales & Marketing and Revenue Management, leveraging ROI-driven strategies and maximizing the impact of digital channels with innovation and enthusiasm.
   
• Oversees financial planning and analysis, collaborating with the Director of Finance to deliver accurate monthly forecasts and performance reports.
   
• Leads talent development and performance management, addressing departmental challenges while fostering a culture of coaching, accountability and continuous improvement.
   
• Balances strategic decision-making with a focus on guest satisfaction, employee engagement and sustainable profitability, ensuring the company remains competitive in the market.
   
• Implements proactive guest experience strategies, resolving issues swiftly and introducing new processes to enhance satisfaction and loyalty.
   
• Maintains a strong, transparent relationship with Hotel Owners, ensuring alignment on goals and consistently delivering expectations.