Front Office Manager : Pullman Phuket Panwa Beach Resort

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Guest Experience

• Ensure smooth and friendly guest arrivals and departures

• Match reservations accurately with room and guest needs

• Use PMS effectively to enhance guest service

• Complete accurate and timely night audits

• Coordinate with other departments for a seamless experience

Leadership & VIP Service

• Lead the team to personalize arrivals and departures

• Personally assist with key/VIP guest check-ins and check-outs

• Promote the Heartist® service approach

• Focus on LCAH member experiences

Team Management

• Be present during peak guest flow in the lobby

• Recruit, train, and support a high-performing Front Office team

• Encourage consistency and collaboration through regular meetings

• Drive service improvements and innovation

• Use coaching and reviews to grow talent and manage performance

• Diploma or Degree preferably in hospitality or related field
• 5 years in industry experience, minimum 2 years as AFOM/FOM
• Experience in similar size/style of hotel 5 stars resort
• PMS knowledge: Opera 
• Involvement in reservations and understanding of Revenue Management processes
• Familiar with LCAH processes or loyalty programmes
• How to manage guest experience, understands and can use reporting RPS, etc.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.