F&B Captain

Mercure Kuala Lumpur Trion, tallest Mercure hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.

We are seeking a professional and customer-focused F&B Captain to join our team in Kuala Lumpur, Malaysia. As an F&B Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and motivating our food and beverage service team.

• Oversee daily restaurant operations, ensuring smooth service and high customer satisfaction
• Lead, train, and motivate the food and beverage service team to maintain excellent service standards
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery
• Handle guest inquiries, special requests, and resolve any issues promptly and professionally
• Manage reservations, table assignments, and seating arrangements
• Ensure compliance with food safety regulations and hygiene standards
• Monitor inventory levels and assist in ordering supplies as needed
• Conduct regular team meetings and performance evaluations
• Implement and maintain quality control measures for food and beverage service
• Assist in menu planning and pricing strategies
• Handle cash transactions and manage end-of-day financial reports

• Min 2 years of experience in food and beverage service
• High school diploma required; Bachelor's degree in Hospitality Management or related field preferred
• Excellent communication and interpersonal skills
• Strong leadership abilities and experience in team management
• Proficiency in restaurant management software
• In-depth knowledge of food and beverage service standards and trends
• Familiarity with Malaysian hospitality standards and international cuisine
• Ability to handle cash transactions and process payments accurately
• Strong problem-solving and conflict resolution skills
• Food Safety Certification
• Flexibility to work evenings, weekends, and holidays as required
• Physical stamina to stand and walk for extended periods
• Fluency in English; additional language skills are a plus

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.