Director, Operations

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 

Director, Operations

As Director, Operations at Fairmont Palliser, you will be at the helm of a landmark hotel that’s shaped Calgary’s skyline and stories for over a century. Reporting directly to the General Manager, you will play a key role in driving excellence across departments, developing high-performing teams, and delivering elevated guest experiences that match the prestige of our brand. This is a career-defining opportunity for a hospitality leader who thrives in dynamic environments, builds strong teams, and isn’t afraid to roll up their sleeves to make the guest experience unforgettable.

• Lead with purpose. Support the General Manager in strategic hotel direction and stand in during their absence.
• Oversee operations. Drive success across Rooms, Food & Beverage, and Engineering by fostering collaboration, alignment, and innovation.
• Inspire and empower. Champion a culture where colleagues feel valued, engaged, and empowered to grow.
• Drive results. Oversee budgeting, forecasting, and financial performance to ensure operational excellence and profitability.
• Elevate the guest experience. Set and maintain the highest product and service standards to delight our guests at every touchpoint.
• Build high-performing teams. Lead recruitment, coaching, and development for department heads and rising leaders.
• Uphold the brand. Ensure all brand standards and service rituals are consistently delivered.

• 8+ years of hotel operations experience, including 3+ years in a senior leadership role overseeing multiple departments.
• Proven ability to manage budgets, forecast performance, and drive operational results.
• Post-secondary education in hospitality or business, or equivalent relevant experience.
• Proficient in hotel systems (e.g., Opera, Micros) and Microsoft Office tools.
• Experience leading and developing diverse teams, with a focus on inclusion, accountability, and engagement.
• Strong communication skills with the ability to influence, present, and provide clear direction.
• Comfortable leading through change in a fast-paced, guest-centric environment.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Learning Academy
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS