Director of Spa and Wellness

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Hotels & Resorts offers a wide selection of luxurious Spa and Wellness experiences. Your leadership and passion as Director, Spa & Wellness will foster an engaged team of Spa professionals whose exceptional service and skills are turning moments into memories for our guests.

Responsibilities

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Provide coaching and mentoring to Leaders and Colleagues alike, and create an environment that allows Leaders & Colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
• Direct and lead the day to day Spa operation ensuring all standards are followed
• Develop hotel wide wellness initiatives that target both group and transient segments
• Understanding of spa industry trends, pricing strategies, and financial management. 
• Develop the Fairmont Austin Wellness membership program
• Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities
• Ensures brand (inc. Loyalty & LQA), Forbes Travel Guide, and service standards are in place, maintained, embraced, audited, improved upon and celebrated.
• Active participant and leader for all Spa/Wellness Capital & Renovation projects.
• Promote and sell customized Spa programs to conference groups and individuals to drive revenue
• Work with Hotel Sales and Marketing departments on revenue optimization and marketing
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
• Drives retail product sales through demos, vendors, and staff commission reports
• Create and lead the implementation of 12-month marketing plan
• Submit monthly report requirements; including business reports and treatment audits
• Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales
• Assist in the recruitment, development and training of all leaders and support staff
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Physical Demands

• This position requires both sitting and standing throughout the day.

Fairmont Austin is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous leadership experience within the Spa/Wellness field required
• University/College degree in a related discipline required
• Computer literate in Microsoft Window applications required
• Experience in the Hotel industry an asset
• Experience and certification in one of the Spa disciplines of fitness or therapy preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V