Director Of Operations

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Fairmont Mount Kenya Safari Club has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

As the Director of Operations, you will hold a senior leadership role responsible for overseeing all operational aspects of the hotel. Your primary focus will be to ensure the smooth and efficient day-to-day functioning of the property while delivering exceptional guest experiences. This includes leading and managing various departments, developing and implementing effective operational strategies, and maintaining the highest standards of service and guest satisfaction.

You will report directly to the General Manager, and your key responsibilities will include, but are not limited to, the following:

Leadership and Management
Providing leadership and guidance to all departments—including Front Desk, Housekeeping, Food & Beverage, and Maintenance—with a strong focus on Food & Beverage operations.

Operational Efficiency
Ensuring smooth and efficient daily operations across all departments, optimizing resource allocation, and managing costs.

Guest Experience
Delivering exceptional guest experiences, addressing guest concerns, and ensuring high levels of satisfaction.

Strategic Planning
Developing and implementing operational strategies to achieve business objectives, improve performance, and enhance profitability.

Financial Management
Assisting in the preparation and management of the hotel’s operating and capital expenditure budgets.

Team Development
Mentoring and developing team members, fostering a positive work environment, and promoting employee engagement.

Compliance
Ensuring full compliance with all relevant regulations, standards, and operational controls.

Crisis Management
Participating in the development and implementation of the hotel’s business continuity, emergency response, safety, and crisis management plans.

• Extensive experience (minimum 5 years) in a luxury or upscale hotel environment, with at least 2 years in a similar leadership role (Director of Operations or Hotel Manager).
• Strong understanding of hotel operations, including Front Desk, Housekeeping, Food & Beverage, and Maintenance.
• Exceptional leadership and team management abilities, with a proven track record of motivating and inspiring teams.
• Excellent communication and interpersonal abilities, with the capacity to interact effectively with guests, staff, and other stakeholders.
• Solid understanding of financial management principles and the ability to contribute to budgeting and cost control.
• Strong problem-solving and decision-making capabilities, with the ability to address challenges proactively and effectively.

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.