Business Travel Sales Coordinator

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities

Sofitel New York is looking for a self-motivated hospitality professional to join our dynamic, award-winning sales team as a Sales Coordinator. The Sales Coordinator will support the Business Travel and Luxury Sales team with all aspects related to the sales process and providing exceptional service to our clients and guests.

What you will be doing:

• Responsible for assisting the sales team with all aspects of servicing our corporate and luxury leisure clients and ensuring their satisfaction.
• Answering phones and managing general emails
• Audit daily reservations and prepare daily VIP amenities
• Checking and updating reservations for Business Travel sellers
• Assist in the execution of the RFP process by using various tools, resources and technologies. 
• Rate Loading: open tickets to load rates and commission for Agencies
• Audit rates – make sure clients have access to the rate
• Shop calls to competitor hotels
• End-of-month reports & sales reports
• Assist on any site inspection
• Handles inquiries, VIP request, reservation changes etc.
• Prepare sales contracts
• Preparation of gift certificates
• This position may also include supporting the Director of Sales and Marketing with general office administration, light marketing projects, vendor management, preparation of purchase orders, corporate office requests and community partner communication.

The candidate must possess a minimum of one year of hotel experience, with a luxury hotel background preferred. Experience with Microsoft Outlook, Word, and Excel is required, and knowledge of Opera is preferred. Previous front desk experience is highly desirable. The ideal candidate will be energetic, self-motivated, and flexible to change, with a passion for customer service and a desire to meet and exceed expectations.

The candidate must be professional, enthusiastic, a strong team player, and possess excellent organizational skills. To be successful, you should have proven ability to meet deadlines in a fast-paced work environment and the capability to multitask to accomplish job responsibilities efficiently. Strong verbal and written communication skills are essential, and the ability to assist with additional projects or requests as needed is a must. A second language is preferred.

Your team and working environment:

As the Official Hotel of the Tony Awards and International Emmys, our award-winning hotel is just steps from Fifth Avenue, Broadway Theaters, and Bryant Park. Grand Central Station and most subway stops are a short walk making a convenient commute.

Our 398 spacious, luxurious guest rooms include 52 one bedroom suites and provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. All your information will be kept confidential according to EEO guidelines.

Why work for Accor?

We are far more than a worldwide leader. We are 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.