Bell Captain

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Bell Captain

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell Captain with Fairmont Jasper Park Lodge, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Starting rate of Pay - $23.98/ hour  

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: 

• Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
• Responsible for the training and development of the Guest Services team
• Oversee the maintenance of the vehicle fleet, ensuring both interior and exterior are regularly cleaned and well-maintained.
• Ensure all emails addressed to Bell Team answered and actioned. Log book to be updated with upcoming tasks.
• Ensure Bell captain checklist is completed by the end of each shift
• Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests' arrival under the direction of the Guest service manger
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guest
• Manage curb-side check in process to ensure all standards are followed
• Ensure that the general upkeep of the hotel lobby and front courtyard is maintained
• Direct the Bellperson team each shift regarding coordination of tour arrivals, departures, tour Guests, special requests and assistance to Guests throughout the property
• Assist with and manage guest luggage storage and bike rentals as required
• Other duties as assigned

Your experience and skills include:

• Valid Alberta Class 4 Driver's license (or equivalent) and a clean driving record required
• Previous one year guest service experience required
• Minimum of one year of demonstrated leadership experience is required.
• Previous experience of Opera Property Manager, Royal Service Manager and Microsoft Office an asset
• Current first aid certification an asset
• Excellent knowledge of Fairmont Jasper Park Lodge property, town of Jasper and local attractions preferred

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided 
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• One complimentary meal per shift in our staff cafeteria
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com