Technical Service Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Manage and coordinate daily operations of the technical service department.

• Lead and develop a team of technical service engineers and technicians.

• Ensure timely resolution of customer technical issues, repairs, and maintenance.

• Develop and implement service procedures, policies, and standards.

• Maintain customer satisfaction by delivering prompt and effective support.

• Oversee installation, maintenance, and troubleshooting of products and equipment.

• Ensure proper inventory management of spare parts and tools.

• Bachelor’s degree in Engineering (Mechanical, Electrical, Electronics, or related field).

• Proven experience (minimum 5 years) in a technical service or support management role.

• Strong leadership and team management skills.

• Excellent problem-solving and communication abilities.

• Customer-oriented mindset with strong organizational skills.

• Fluency in English, and Turkish is preferr

A team player
Add diplomas/certifications required if needed. Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.