Rooms Divison Manager - Arabic Speaker

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• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Fluency in Arabic (spoken and written) is required to effectively communicate with Arabic-speaking guests and team members.
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.
• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations for Rooms Division including Front Office, Housekeeping and Spa.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
• Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
• Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Drive Loyalty and ALL results of the hotel.

• Proficiency in Arabic is a strong advantage to enhance guest experience and support multicultural team communication.
• Minimum 8 to 10  years of experience  of which at least 2 years in similar role.
• Strong Operational/Technical Knowledge.
• Successful Pre-opening experience & records a distinct advantage
• Strong process orientation;
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.