Lobby Ambassador- Chinese Speaker

Banquet Coordinator 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times. Your presence in the lobby sets the tone for the guest experience, and you are expected to uphold the highest standards of courtesy, discretion, and service excellence at all times.

• Greet all guests with genuine warmth, professionalism, and attention to detail, ensuring a memorable first impression.
• Act as the primary point of contact in the lobby area, offering assistance and personalized service to both local and international guests, especially Mandarin-speaking visitors.
• Anticipate guest needs, provide accurate information about hotel facilities, and assist with directions or requests.
• Liaise closely with Front Office, Concierge, Bell Desk, and other departments to ensure smooth guest experiences.
• Provide concierge-style support, including recommendations, reservations, and handling special requests with grace.
•  Address and resolve guest concerns promptly, ensuring satisfaction while upholding the brand’s commitment to excellence.
• Maintain a polished and elegant presence at all times, reflecting the sophistication of the hotel.
• Support VIP and loyalty guests with extra care and personal attention.
• Assist in translating and communicating between guests and non-Mandarin-speaking staff when necessary.

Your experience and skills include:

• Minimum of 1–2 years of experience in Guest Relations, Front Office, or customer service roles, preferably in luxury hotel.
• Experience working in a multicultural environment is a plus
• Fluent in Mandarin Chinese and English (spoken and written).
• Well-groomed appearance and polished presentation in line with luxury hospitality standards.
• Excellent communication and interpersonal skills.
• Warm, approachable, and guest-focused attitude.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.