- Pełny etat
- Praca tymczasowa
- RAFFLES
- Zakwaterowanie / Pokoje
__jobinformationwidget.freetext.LocationText__
Raffles Bali, Kuta Selatan, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF58397E
Head Butler
Region
Luxury & Lifestyle
Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.
HEAD BUTLER
As the Head Butler, you will lead and manage a team of butlers to deliver exceptional service and hospitality to guests. Your primary responsibility is to oversee the daily operations of the butler department, ensuring seamless coordination and execution of tasks. You will coach, mentor, and supervise butlers, setting high standards for guest service, etiquette, and professionalism. Additionally, you will liaise with other departments to fulfill guest requests and preferences, maintain inventory of supplies, and ensure the cleanliness and presentation of guest areas. Your leadership and attention to detail will contribute to an unforgettable guest experience.
Primary Responsibilities
General Duties
- Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives. This is accomplished within the scope of a budget and in conformity with well- defined management norms.
- To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program
- Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office.
- Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s.
- Monitor Front Office personnel in particular Butler team to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities
- Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program
- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements
- Monitor and control the VIP amenities, making sure that they are fresh and in high quality
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
- Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
- Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel credit policy.
- In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc
- Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
General Responsibilities
- Plans, directs, controls and co-ordinates activities of all Front Office personnel on activities related to guest to make sure personalized service is extended at all-time to in house guest to maximize guest satisfaction
- Responsible for the elaboration and implementation of standards related to SOP and LQA standards
- Schedule and regularly conducts routine inspections of areas under his control
- Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal
- Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money
- Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals
QUALIFICATIONS
- Diploma or Hospitality Degree
- Butler Certification
- Extensive knowledge of the entire hotel operations especially for butler service.
- Extensive knowledge of Opera PMS
- Knowledge in F&B will be an advantage
WORK EXPERIENCE
- At least 2 years of experience in the same role.
- Has overseas experience in luxury resorts.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Wynagrodzenie
Lokalizacja
Novotel Goa Panjim, Panaji, India
Doświadczenie
Doświadczony
Harmonogram pracy
Pełny etat
Marki
ACCOR
Rodzaj Pracy
Praca stała
Kraje
Panaji
Kategorie Pracy
Kulinaria
Opis
Along with the Executive Chef manages and motivates the kitchen staff in order to offer a high standard of service to guests, is responsible for food hygiene, safety and quality in the hotel, guarante
Odniesienie
2ca529c4-7623-4443-8283-37d07435a1fb
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Novotel Goa Panjim, Panaji, India
Doświadczenie
Kierownik
Harmonogram pracy
Pełny etat
Marki
ACCOR
Rodzaj Pracy
Praca stała
Kraje
Panaji
Kategorie Pracy
Kulinaria
Opis
Demi Chef De Partie-Continental Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests
Odniesienie
2e043e91-b639-41e1-b84d-3ca3fbbd095b
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Sofitel Brisbane Central, Brisbane City, Australia
Doświadczenie
Początkujący / Stażysta / Junior
Harmonogram pracy
Praca dorywcza
Marki
SOFITEL
Rodzaj Pracy
Praca stała
Kraje
Brisbane City
Kategorie Pracy
Zakwaterowanie / Pokoje
Opis
Join our dynamic team as a Concierge team member – Porter / Valet in the heart of Brisbane City, Australia! We're looking for a friendly and customer-focused individual to provide exceptional service
Odniesienie
41d5c44c-4f4c-4bc5-ae5e-ad076feb0664
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Doświadczenie
Doświadczony
Harmonogram pracy
Pełny etat
Marki
ACCOR
Rodzaj Pracy
Praca stała
Kraje
Hanoi
Kategorie Pracy
Gastronomia
Opis
• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation• Assist management to supervise junio
Odniesienie
e9385e9f-6f20-46f9-bd0b-3c64dde19710
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Doświadczenie
Kierownik
Harmonogram pracy
Pełny etat
Marki
MOVENPICK
Rodzaj Pracy
Praca stała
Kraje
Hanoi
Kategorie Pracy
Sprzedaż / Marketing
Opis
Business PerformancePrepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/requiredAnaly
Odniesienie
eb2371ab-018e-4732-aa8b-cf4386ad6c54
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Pullman Singapore Hill Street, Singapore
Doświadczenie
Doświadczony
Harmonogram pracy
Pełny etat
Marki
ACCOR
Rodzaj Pracy
Praca stała
Kraje
Singapur
Kategorie Pracy
Marketing
Opis
Key Responsibilities Develops and maintains Hotel’s and Food & Beverage outlet’s visual brand identity, ensuring consistency across all design materials Create visually engaging creative design, digit
Odniesienie
85ac5adb-027b-48d9-bceb-a9ee416bd76c
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Pullman Singapore Hill Street, Singapore
Doświadczenie
Doświadczony
Harmonogram pracy
Pełny etat
Marki
ACCOR
Rodzaj Pracy
Praca stała
Kraje
Singapur
Kategorie Pracy
Sprzedaż / Marketing
Opis
Primary Responsibilities· Drives digital marketing plans for the hotel & 3 F&B outlets· Assists to strategize and execute the hotel’s digital marketing communication plan and campaigns on a timely man
Odniesienie
eabb8bc4-2206-4c3d-aa03-2f5734a84bb1
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Qantas Lounges by Accor - Canberra, Canberra Airport, Australia
Doświadczenie
Początkujący / Stażysta / Junior
Harmonogram pracy
Pełny etat
Marki
ACCOR
Rodzaj Pracy
Praca stała
Kraje
Canberra Airport
Kategorie Pracy
Gastronomia
Opis
This role is based within the Club and Business Lounge at Canberra Airport, a small dining and lounge area providing a friendly and efficient food and beverage offerings that meets our passengers' exp
Odniesienie
3a542fcd-b79b-4f43-8939-9fad07471e34
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Doświadczenie
Początkujący / Stażysta / Junior
Harmonogram pracy
Praca dorywcza
Marki
FAIRMONT
Rodzaj Pracy
Praca stała
Kraje
Wailea-Makena
Kategorie Pracy
Gastronomia
Opis
As the Buffet Ambassador, properly greet and acknowledge guests in a friendly and welcoming manner when entering into the buffet room. Responsible to monitor and maintain the hot and cold buffet stati
Odniesienie
73eb4ea0-bdf8-4a4c-b304-b1b723e71947
Data wygaśnięcia
01/01/0001
Wynagrodzenie
Lokalizacja
Fairmont Hotel Vancouver, Vancouver, Canada
Doświadczenie
Początkujący / Stażysta / Junior
Harmonogram pracy
Praca dorywcza
Marki
FAIRMONT
Rodzaj Pracy
Praca stała
Kraje
Vancouver
Kategorie Pracy
Gastronomia
Opis
Banquet Server - On Call/CasualAt Fairmont Hotel Vancouver, we pride ourselves on delivering exceptional service and world-class cuisine. As a Banquet Server, you’ll play a key role in creating unforg
Odniesienie
e7f553e5-cdfb-4737-befe-79a5236be6bd
Data wygaśnięcia
01/01/0001