Golf Retail Associate

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Golf Retail Associate will be responsible for merchandising and selling product in the Golf Shop in addition to checking in our guests and members for their tee time reservations. We are looking for a polished and professional candidate with strong customer service skills, who is motivated and driven to sell, and is comfortable making quick and creative decisions in a face-paced environment.   

Starting Rate: $18.84 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $20.91.

Job Duties Include:  

• Reporting to the Golf Retail Supervisors, responsibilities and essential job functions include but are not limited to the following:
• Checking in individual guests, tours, groups and members for tee time reservations
• Utilizing a point of sale system to handle tender and accurately process credit card and account charges
• Responsible for balancing and maintaining cash float and adhering to our accounting policies
• Maximizing retail profits through effective sales techniques, product knowledge and inventory controls
• Administer golf rental club and rental shoe sign-off forms for individual and group events
• Ensure the Golf Shop is professionally merchandised, fully stocked and organized at all times
• Maintain a clean work environment including check-in counter, floor and display spaces
• Assisting Golf Reservations with answering the telephone and booking and modifying reservations
• Be accountable to the rental fleets programs ensuring each set of clubs and golf cart are in proper working order, clean and complete prior to guest usage and are properly signed in/out
• Complete opening and closing tasks for the Golf Shop
• Display confidence in decision making, a natural ability to empathize and relate to our guests, and ability offer creative and appropriate alternatives when required
• Other duties as assigned

Your Skills & Qualifications:

• Previous retail and/or merchandising experience is an asset
• High School diploma
• Interest in becoming or have already entered the CPGA Apprentice or Candidate program
• Class 5 Drivers License
• Proficient in computer skills (reservation and POS systems)
• Able to work flexible hours (early morning, evening and occasional split shifts)
• Ability to deal with high-pressure situations in a fast-paced environment
• Highly motivated and guest driven with a passion to continually exceed expectations and anticipate needs
• Proactive with a demonstrated eye for detail and the ability to manage multiple functions
• Solutions-orientated, strong interpersonal skills and problem solving techniques

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com