Fairmont Gold Supervisor

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 

Fairmont Gold Supervisor
At Fairmont Palliser, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly and engaging service
• To monitor maintenance of the physical Fairmont Gold product (Guestrooms and Lounge)
• Review all Fairmont Gold reservations to ensure guest requests are met
• Handle guest concerns and react quickly and appropriately while logging and notifying proper areas
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide exceptional concierge services to our guests
• Ensure all Fairmont Gold Standards and operating procedures are adhered
• Ensure food & beverage service in the lounge is executed smoothly and safely. This applies to breakfast service, canapés service and the honor bar
• To follow department policies, procedures and service standards
• To follow all safety policies, especially surrounding food safety
• Other duties as assigned
• Must be available on weekends.

• Prior experience in luxury guest services is required.
• A valid and active ProServe Certification is mandatory.
• Experience with Property Management Systems is necessary.
• Proficiency in Microsoft Windows applications is required.
• Previous experience in food and beverage is an advantage.
• Strong attention to detail is essential.
• Excellent interpersonal and problem-solving skills.
• Highly responsible, reliable, and punctual.
• Capable of working effectively under pressure in a fast-paced environment.
• Strong team player with a collaborative mindset.
• Ability to remain calm, courteous, and attentive to guest needs at all times.
• Must maintain a professional appearance and demeanor.
• A University/College degree in a relevant field is a plus.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Sustainability program

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS