Cluster Director of Operations

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. 

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. 

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Position Scope:

Your role is to enforce standards and, to guarantee a consistently high-quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level. Carry out Duty Management shifts accordingly DM ROTA and business needs.

Plans, directs and manages the property Operations to achieve all Operational goals.

You will work closely with the following departments Front Office, Guest Services, Spa, Food & Beverage, Security, Housekeeping and Engineering to achieve Hotel goals and met set out Hotel Standards. 

Tasks and Responsibilities:

• Attends meetings and training suggested by the General Manager/Regional Office
• Assists colleagues to perform similar or related jobs when necessary
• Accepts flexible work schedule necessary for uninterrupted service to Company guests
• Continuously seeks to improve the Company operation and knowledge of own job function
• Attends to duties/tasks assigned directly by the GM, and will act as “second in command” during GM’s absence and highest authority of the operation.
• Is responsible for the operation in the absence of the GM
• Other duties as assigned.
• Assists in the development of the Company annual business plan, by developing strategies to increase revenues and reduce costs
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation.
• Analyses financial reports for all operational departments and takes corrective action to control negative deviation.
• Analyses deviation to budget in all operational departments, and takes action when required
• Follows up on forecasts to aid in management decision making

Please note the above tasks and responsibilities are not limited to the above stated.

• Minimum 5 years of experience in hotel operations management, including supervisory experience.
• Extensive knowledge of hotel operations.
• Demonstrated ability in strategic planning, budgeting, and financial control
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Strong leadership abilities with experience in performance management and team development
• Proficiency in Microsoft Office suite and hotel management software
• Outstanding communication and negotiation skills
• Ability to work collaboratively in a fast-paced, dynamic environment
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• In-depth knowledge of industry trends, best practices, and quality standards
• Adaptability and resilience in managing multiple priorities and stakeholders
• Fluency in English; knowledge of other languages is a plus

At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists

Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.