- Full-Time
- Permanent
- The Hoxton
- Rooms
__jobinformationwidget.freetext.LocationText__
London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF31163X
Receptionist (9 month FTC Maternity Cover)
Region
Luxury & Lifestyle
We are looking for a so-positive-it's-infectious Receptionist to join us.
Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.
Rondo: Our neighbourhood restaurant in middle-town Holborn with a focus on seasonal local British dishes, unsung ingredients and great wine. Headed up by chef Tristan Downes; this is the place you wish you had at the end of your street.
La Cave: Our natural wine bar and bottle shop hidden underneath the streets of The Hoxton, Holborn. Come for a knockout curation of natural wine and seriously good snacks.
What you'll do...
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
- Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float.
- Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
- Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Ensure the Reception desk is clean, tidy and presentable at all times.
- You will be a member of the hotels’ crisis and fire teams.
What we're looking for...
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
- You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get shit done
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
What's in it for you...
- Competitive salary
- 28 days holiday (pro-rata) (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Raffles Seychelles, Baie Ste Anne, Seychelles
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Baie Ste Anne
Job Category
Wellness & Recreation
Description
Position: Body & beauty TherapistDepartment: SpaReports to: Spa Manager________________________________________________________________
Reference
40286356-6d32-42a5-b154-de00ce7b7927
Expiry Date
01/01/0001
Salary
Location
FAIRMONT MUMBAI, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mumbai
Job Category
Food & Beverage
Description
We are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Fairmont Mumbai. The ideal candidate will possess strong leadership sk
Reference
d0dd8bf9-28c8-4aad-b9b7-7f26450a938f
Expiry Date
01/01/0001
Salary
Location
FAIRMONT MUMBAI, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mumbai
Job Category
Food & Beverage
Description
Fairmont Mumbai is seeking a dynamic and detail-oriented F&B Administrative Assistant to join our Food & Beverage team. The F&B Administrative Assistant will provide crucial support to the Food & Beve
Reference
b762bec8-df69-4fbd-8ff2-301a7b389f98
Expiry Date
01/01/0001
Salary
Location
Pullman New Delhi Aerocity, New Delhi, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
New Delhi
Job Category
Rooms
Description
JOB PURPOSEManages the area of responsibility with high levels of service and demonstrates skills in initiative, problem solving, prioritizing, delegation and training of subordinate’s.EXECUTIVE RESPO
Reference
1a83d5e6-1ce3-4e22-b5e1-fd5c9f7959ff
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Saint-Malo Balmoral, Saint-Malo, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Temporary
Locations
France
Job Category
Sales & Marketing
Description
Vos futures missions :Vous assurez un accueil personnalisé et chaleureux, le bien-être des clients est toujours votre priorité.Vous faites le lien avec les différents départements de l’hôtel selon les
Reference
959cdd02-3277-4cd6-93d1-2cef092a221f
Expiry Date
01/01/0001
Salary
Location
ibis London City - Shoreditch, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all ap
Reference
f2bb1844-e814-486f-b081-c821103fb70f
Expiry Date
01/01/0001
Salary
Location
ibis Jaipur Civil Lines, Jaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Jaipur
Job Category
Executive & Hotel Management
Description
WHAT YOU WILL BE DOING:Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction
Reference
7087aa68-3c10-40dd-bbcf-d7d6361f8433
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Lille, Lille, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
Mama Shelter
Job type
Permanent
Locations
Lille
Job Category
Culinary
Description
LA MISSION ?A l’image de la cuisine de Mamie dans notre enfance, notre cuisine est généreuse mais de qualité. En ce sens, vous participez à la mise en place des plats et respectez les valeurs de la M
Reference
e7fb41d9-0083-44d3-b38f-c9e01597a9cc
Expiry Date
01/01/0001
Salary
Location
Dubai, United Arab Emirates
Experience Level
Director
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
SummaryReporting to the General Manager, the role holder will contribute to the performance of their departments by facilitating the hiring and retention of exceptional talent as well as driving emplo
Reference
dccdb43d-c8df-4f3d-a62b-d47fd9edd3cc
Expiry Date
01/01/0001
Salary
Location
Novotel Athenes, Athens, Greece
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Athens
Job Category
Culinary
Description
Cook (m/f/d) Do you have an appetite for career progression and ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.
Reference
f004a220-4657-473e-9f82-fe7446e88c17
Expiry Date
01/01/0001