Learning & Development Officer

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Prepare training requirements
• Deliver brand training programs and property-specific modules to colleagues
•  Assist in training needs analysis and development of property-specific programs
• Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements
• Ensure upkeep of training room and proper ordering and inventory of training supplies
• Maintain accurate training records and reports
• Submit monthly learning hours to Director of Talent & Culture
• Oversee Hotel Internship Program
• Build strong partnerships with schools and liaise with external training providers
• Recruit, orient, and train all trainees who can be potential colleagues
• Maintain accurate records of interns
• Assist in activities for Talent & Culture
• Counsel and coach all colleagues on job related issues, career development and performance management.
• Champions training and development at all levels for the property.
• Ensures all Movenpick Hotels and Residences / AccorHotel’s standards are implemented and adhered to
• Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
• Ensures each new Heartists attends/completes the mandatory trainings shared by Accor Academy.
• Oversees Hotel Departmental Trainers.
• Develops and distributes training and development schedule each quarter and produces a monthly calendar.
• Assists in the implementation of new corporate initiated programs as directed.
• Promotes AccorHotel’s learning capabilities.
• Attends hotel shift briefings.
• Champions the Heartist Recognition Committee and Recognition program in conjunction with the Talent & Culture Assistant.
• Supports the Talent & Culture Assistant with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.

• Bachelor’s degree in Hotel Management or related field
• 2 years' experience in a similar role is required
• Train the Trainer or equivalent certification
• Strong communication, training and presentation skills

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!