- Full-Time
- Permanent
- SOFITEL
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, BH
__jobinformationwidget.freetext.ExternalReference__
REF29568G
Hostess - Arab Speaker
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Hostess - Arab Speaker
As the Hostess of our Lebanese Restaurant, your primary responsibility is to create a positive and welcoming atmosphere for guests, provide exceptional customer service, and ensure a memorable dining experience.
What you will be doing:
- Greeting and Seating Guests: When guests arrive, you will be the first point of contact. You will warmly greet them, inquire about their reservation, and guide them to their assigned tables. It is important to maintain a friendly and professional demeanor throughout the process.
- Reservation Management: You will manage the reservation system, ensure accuracy, and effectively organize the seating arrangements. This includes updating the reservation book, confirming reservations, and accommodating any special requests.
- Managing Waiting Lists: In cases where the restaurant is fully booked, you will maintain a waiting list for guests without reservations. You will estimate wait times and communicate them to guests, ensuring that they are comfortable and informed about the status of their table.
- Providing Menu and Specials Information: As a hostess, you will be knowledgeable about the restaurant's menu, daily specials, and any promotions or unique offerings. You will be able to provide guests with accurate information and answer any questions they may have.
- Coordinating with Servers and Staff: You will work closely with the serving staff, ensuring efficient table turnover and smooth communication between the front of house and back of house teams. This may involve relaying specific requests or concerns from guests to the appropriate staff members.
- Maintaining Cleanliness and Organization: As guests arrive and leave, you will ensure that the entrance, waiting area, and hostess station are tidy and organized. You may also assist in arranging table settings, polishing cutlery, and monitoring the overall cleanliness of the dining area.
- Handling Guest Concerns: In the event of any guest complaints or concerns, you will address them professionally and promptly. This may involve listening to the guest, offering solutions or alternatives, and seeking assistance from management if necessary.
- Upselling and Promoting Restaurant Services: When appropriate, you may be responsible for upselling and promoting additional services such as special events, private dining, or loyalty programs. This requires good communication skills and an understanding of the restaurant's offerings.
- Have a fair idea about general information around the city.
- To be aware of all the policies and procedures in the Hotel.
- Other duties as assigned
Qualifications
Your experience and skills include:
- Minimum of two years of relevant experience
- Must be fluent in Arabic Language
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem-solving abilities.
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively and collaboratively as part of a team
Your team and working environment:
- Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
https://careers.accor.com/
Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
ibis São Paulo Morumbi, São Paulo, BR
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Atender às solicitações e organizar a infraestrutura necessária para a realização das reservas, colocando o cliente no “coração” de tudo o que for realizado, a fim de oferecer a ele uma experiência ún
Reference
b8e6d29d-fdb4-455a-ab24-811d393a3bb3
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Laurier, Ottawa, CA
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Ottawa
Job Category
Sales & Marketing
Description
Reporting to the Director of Catering, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service;Activ
Reference
48283ac7-70bb-492c-9d3f-0e99597e2b10
Expiry Date
01/01/0001
Salary
Location
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, US
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Philadelphia
Job Category
Finance
Description
Accounts Payable / General CashierWe are seeking a highly organized and results-driven Accounts Payable / General Cashier join our dynamic Accounting team. As an Accounts Payable / General Cashier,
Reference
a703de1b-32db-4283-ab7b-2b7fd94bc84b
Expiry Date
01/01/0001
Salary
Location
Novotel London Excel, London, GB
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
What you will be doing:Account manage an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing revenue and tracking
Reference
22bee3e9-00c7-482e-8bd1-ff7583969f1f
Expiry Date
01/01/0001
Salary
Location
Novotel Abu Dhabi Gate, Abu Dhabi, AE
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Abu Dhabi
Job Category
Engineering & Maintenance
Description
To promote guest satisfaction by ensuring that guest rooms and public areas are well maintained.To be fully aware of the maintenance request procedure and ensure that it is followed and carried out at
Reference
0f7c05ed-0fa9-48fb-8616-d7c087ee4f5d
Expiry Date
01/01/0001
Salary
Location
ibis London Earls Court, London, GB
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
London
Job Category
Talent & Culture
Description
The Talent & Culture Manager is responsible for the management of the Hotel Talent & Culture function. It is the responsibility of the Talent & Culture Manager to ensure that the Talent and Culture s
Reference
d213dce6-b69e-4519-b967-20f78bad5f37
Expiry Date
01/01/0001
Salary
Location
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, US
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Philadelphia
Job Category
Finance
Description
Payroll Administrator/ Accounting SupportWe are seeking a highly motivated and results-driven Payroll Administrator/ Accounting Support to join our dynamic Accounting team. As an Payroll Administrat
Reference
3b8b1468-f25d-42b1-99d6-adedb96a449b
Expiry Date
01/01/0001
Salary
Location
Novotel São José dos Campos, Sao Jose dos Campos, BR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Culinary
Description
Preparar sobremesas e diversos tipos de doces, bolos etc, a partir das demandas recebidas seguindo o padrão de segurança alimentar exigido.Preparar sobremesas e diversos tipos de doces do cardápio, a
Reference
a61b71f4-e060-42d6-8f2d-5a1b59417db2
Expiry Date
01/01/0001
Salary
Location
Novotel London Greenwich, London, GB
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
The Operations Manager reports directly to the General Manager and acts on their behalf in their absence, is responsible for the entire operation including Food and Beverage, Rooms, Maintenance, Gues
Reference
e1373f7c-44e5-46a8-83ae-b6e7847fe188
Expiry Date
01/01/0001
Salary
Location
Novotel São José dos Campos, Sao Jose dos Campos, BR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Culinary
Description
Responder pela gestão das atividades da Cozinha, criando e coordenando a execução de receitas e pratos, garantindo a qualidade dos produtos e serviços, assim como contribuindo para o aumento da rentab
Reference
d6bab137-712d-4f3a-8458-0d1b43b09503
Expiry Date
01/01/0001