- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Doha, Doha, QA
__jobinformationwidget.freetext.ExternalReference__
REF29570S
Front Office Supervisor
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Scope and Objectives
The Front Office Supervisor assists Director of Front Office in the management of the Front Office team. The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team during a pre-opening journey, the Front Office Supervisor has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.
KEY ROLES & RESPONSIBILITIES
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Maintains communication channels with all departments of the hotel
- Ensure adherence of arrival/departure service sequence
- Enforces PMS system etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Champions and completes daily shift’s bookkeeping of Front Office Team
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Director of Front Office
- Assist the Director of Front Office to appraise the team at the end of year
- Training and coordination with supporting departments
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Hôtel Mercure Paris CDG Airport & Convention, Roissy-en-France, FR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Apprenticeship
Locations
Roissy-en-France
Job Category
Food & Beverage
Description
Rattaché(e) au Maitre d'Hôtel, vous aurez pour principales missions:• Assurer une prestation de qualité tant au niveau du service que de l'accueil client• Participer à la mise en place du point de ven
Reference
fbad17df-cff5-4278-8de9-330e67da0f3e
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris CDG Airport & Convention, Roissy-en-France, FR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Apprenticeship
Locations
Roissy-en-France
Job Category
Sales & Marketing
Description
•Préparer et organiser les événements selon les attentes clients.•Organiser les manifestations en coordination avec les services opérationnels•Accueillir et superviser le bon déroulement des événement
Reference
d0d58393-473c-4dda-9bd3-b54f2d31f375
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris CDG Airport & Convention, Roissy-en-France, FR
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Apprenticeship
Locations
Roissy-en-France
Job Category
Culinary
Description
Rattaché au Second de cuisine, vous aurez pour principales missions:• Préparer, dresser les plats conformément aux fiches techniques et en fonction des directives du responsable• Organiser son poste d
Reference
7cdb65c2-3e77-4f08-af36-ca743cda4003
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Est
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Apprenticeship
Locations
Bagnolet
Description
Vous serez rattaché(e) au Directeur Revenue Management & Reservation de l’hôtel et aurez comme principales missions :Le reporting et l’analyse, pour cela une connaissance sans faille d’Excel est néces
Reference
f53ba107-0e00-4347-9ca9-de67355fc0c7
Expiry Date
01/01/0001
Salary
Location
, Montreal, CA
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Montreal
Job Category
Finance
Description
Votre rôle :Relevant du superviseur de la paie, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :Assister le superviseur de la paie à la préparation et au trai
Reference
e4c65bd0-bfd1-46e4-814d-b9f20964fbb8
Expiry Date
01/01/0001
Salary
Location
, Playa del Carmen, MX
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Food & Beverage
Description
Lo que hará:Ofrecer constantemente un saludo profesional y cordial, y proporcione un servicio atractivoAyude a los huéspedes con respecto a los elementos del menú de alimentos y bebidas de una manera
Reference
7df7bb4a-33a4-4fb5-8229-5804cae6638f
Expiry Date
01/01/0001
Salary
Location
, Victoria, CA
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Victoria
Job Category
Rooms
Description
Night ManagerBe an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our s
Reference
62252a2a-043a-4f46-b1d3-82f929e80585
Expiry Date
01/01/0001
Salary
Location
ibis São Paulo Morumbi, São Paulo, BR
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Atender às solicitações e organizar a infraestrutura necessária para a realização das reservas, colocando o cliente no “coração” de tudo o que for realizado, a fim de oferecer a ele uma experiência ún
Reference
b8e6d29d-fdb4-455a-ab24-811d393a3bb3
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Laurier, Ottawa, CA
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Ottawa
Job Category
Sales & Marketing
Description
Reporting to the Director of Catering, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service;Activ
Reference
48283ac7-70bb-492c-9d3f-0e99597e2b10
Expiry Date
01/01/0001
Salary
Location
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, US
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Philadelphia
Job Category
Finance
Description
Accounts Payable / General CashierWe are seeking a highly organized and results-driven Accounts Payable / General Cashier join our dynamic Accounting team. As an Accounts Payable / General Cashier,
Reference
a703de1b-32db-4283-ab7b-2b7fd94bc84b
Expiry Date
01/01/0001