Company Description
Why work for Fairmont?
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
Job Description
Room Attendant
Clean and preserve the appearance of all guest rooms to align with brand standards, following all safety and service procedures to ensure guest satisfaction with all guest room amenities.
What you will be doing:
- Consistently offer professional, friendly and engaging service
- Preparation and organization of carts with linens, general supplies and guest supplies essential to the cleaning and servicing of the guest rooms.
- Clean all assigned guestrooms including: dusting, trash collection, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, cleaning upholstery, bathroom cleaning (including shower drains), inside window cleaning, maintaining appearance of balconies, cleaning small appliances (iron, scale, mini-refrigerator, coffee machine, etc.) and replenish rooms with supplies
- Removal of consumed amenities and/or dirty tableware from balcony and/or guest room
- Sign in and out master keys, radios/mobile electronics daily
- Be familiar with department’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
- Maintain proper condition and usage of cleaning tools/supplies, cart, linens and terry
- Update and record all cleaned rooms in a timely manner
- Return and properly tag all lost and found articles in the Housekeeping Office
- Follow all departmental policies and procedures and service standards
- Report necessary maintenance items
- Adhere to local and externally relevant health and safety laws and policies
- Follow all safety and sanitation policies
- Other duties as assigned
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
- Complimentary Employee Parking or Public Transportation
- Hourly Rate $32.75 (Break-In Rate applicable for New Hires as per CBA)
- Schedule based on Seniority and Business Needs
Qualifications
Your experience and skills include:
- Ability to follow instruction, work with others and work independently
- Ability to communicate fluently with our guests
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Previous Customer Service experience an asset
- Previous Cleaning or janitorial experience an asset
- Some high school education
- Some spoken and written English
- Basic math
- Ability to follow instruction, provide support to the Housekeepers and work independently without supervision
- Ability to walk, stand and bend for up to 8 hours a day
Additional Information
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
