Company Description
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.
Job Description
As the Reservations Manager, you will lead the day to day operations of our Reservations Department, ensuring seamless processes, exceptional service delivery, and maximised revenue opportunities. You’ll coach and support a dedicated team, collaborate closely with key internal stakeholders, and play a pivotal role in forecasting, reporting and strategic decision making.
This is a fantastic opportunity for a driven leader looking to take the next step in their career within a dynamic, supportive, and growth‑focused environment.
What You’ll Be Doing
- Lead, mentor and develop the Reservations team to achieve service excellence and revenue targets.
- Manage occupancy forecasting, monthly objectives and revenue strategies in partnership with Management.
- Handle all incoming reservation enquiries professionally while maximising upsell opportunities.
- Monitor and manipulate room availability, rate structures and inventory across PMS, GDS and online platforms.
- Conduct regular yield meetings and collaborate with Sales, Front Office and Revenue teams.
- Oversee group bookings, special allocations and promotional inventory.
- Ensure high accuracy of all reservation data, communications and reporting.
- Act as an Accor ambassador, promoting our services and brand values internally and externally.
Qualifications
- Minimum 1 year experience in a Reservations or Sales leadership role.
- Qualifications in Hospitality, Tourism or Sales/Commercial (preferred).
- Strong computer skills, ideally with Opera Cloud
- Exceptional communication, coaching and stakeholder management skills.
- Analytical mindset with strong attention to detail and a drive for results.
- Ability to work effectively in a fast‑paced, high‑volume environment.
- A natural leader who embraces change, inspires others and lives the Accor values.
- Full Australian working rights.
Additional Information
Why Join Us?
- Be part of a collaborative, multi-brand precinct team in a dynamic location.
- Access extensive career development opportunities within Accor Hotels.
- Enjoy exclusive staff benefits, discounts, and wellbeing programs.
- Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.
