Reservation Agent

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Purpose

This position is responsible for answering and responding effectively to all inquiries on Hotel reservations in a knowledgeable, courteous and prompt manner with the target to secure the business leads received.

Primary Responsibilities

Reservation Responsibilities

• Respond to inquiries about hotel products and services by telephone and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Understand Revenue Management strategies, up-sell and promote hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process any amendments to reservations such as extensions, early departures, etc.
• Ensure any pre-payment booking to be handled as standard
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

• File and organize departmental documents, maintain stationery and office supplies available
• Assist in administration task including but not limited to attendance record, training record, etc
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department

Knowledge and Experience

• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/telemarketing
• Excellent reading, writing and verbal communication in English language and Bahasa Indonesia
• Proficient in Microsoft Office application especially MS Outlook, Excel, Word, & PowerPoint
• Master in operating PMS, especially Opera

Competencies

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

• Possess skills of leadership, developing, strategic thinking, problem solver. 
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.