Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
Are you someone who comes alive when the rest of the world is asleep? Do you enjoy working as a team, tackling challenges, and keeping things running smoothly behind the scenes? We’re currently looking for a Night Auditor to join our Front Office team at Fairmont Cheshire The Mere. This varied role blends guest service, operations, and financial accuracy, ensuring the hotel operates seamlessly overnight while setting everything up for the day ahead. During your shift, you’ll act as the main point of contact for guests, support the overall running of the hotel, and carry out key end-of-day financial tasks.
Job Description
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
- Completing the end-of-day audit processes across our Property Management and Point of Sale systems
- Acting as the main point of contact for guest queries, late arrivals and early departures
- Preparing guest accounts and ensuring all financial transactions are accurate
- Carrying out regular security checks across the property to ensure guest and staff safety
- Handling calls, reservations enquiries and guest requests during the night
- Supporting other departments where needed to ensure exceptional service at all times
Qualifications
- Front office experience within a luxury hotel setting
- Strong numerical skills for accurate night audits
- Exceptional communication suited to a 5‑star guest experience
- Ability to work independently as the overnight hotel representative
- Knowledge of hotel systems including PMS and POS
- High attention to detail in all guest and financial tasks
- Strong security awareness during property checks
- Availability for night shifts at Fairmont Cheshire The Mere
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
