Head Cafeteria Chef

Nestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the decades, it has welcomed distinguished guests, global leaders, and travelers seeking refined hospitality in a setting that reflects Nairobi’s vibrant history. With award-winning dining, a heated outdoor pool, wellness facilities, and curated local experiences, the hotel offers guests both relaxation and a gateway to explore the city’s culture and nearby attractions. Committed to sustainability and excellence, Fairmont The Norfolk continues to blend historic charm with contemporary sophistication, creating memorable experiences for generations of visitors.

We are seeking an experienced and detail-oriented Head Cafeteria Chef to lead our food service operations in Nairobi, Kenya. In this pivotal role, you will oversee all aspects of cafeteria management, from menu development and food preparation to staff supervision and quality assurance. The ideal candidate will combine culinary expertise with strong leadership capabilities, ensuring that our cafeteria delivers exceptional meals while maintaining the highest standards of food safety and operational efficiency.

• Plan, develop, and execute diverse menus that cater to varied dietary preferences and nutritional requirements
• Oversee daily food preparation, cooking, and plating to ensure consistent quality and presentation standards
• Supervise and mentor cafeteria staff, providing training, performance feedback, and motivation to maintain a high-performing team
• Implement and enforce strict food safety and hygiene protocols in compliance with local and international standards
• Manage kitchen inventory, including ordering, receiving, and storage of food and supplies
• Monitor and control food costs while maintaining quality, working within established budgets
• Maintain and troubleshoot kitchen equipment to ensure smooth operations
• Coordinate with management to address customer feedback and continuously improve service offerings
• Ensure efficient workflow and time management during peak service periods
• Maintain detailed records of inventory, expenses, and staff performance
• Collaborate with other departments to understand organizational needs and special event requirements

• Proven experience as a Head Chef or similar leadership role in a cafeteria or food service environment
• Advanced culinary skills with expertise in food preparation, cooking techniques, and menu development
• Strong knowledge of food safety regulations, hygiene standards, and sanitation practices
• Demonstrated experience in staff supervision, training, and team management
• Proficiency in inventory management and cost control
• Excellent organizational and time management skills
• Strong interpersonal and communication abilities
• Problem-solving mindset with the ability to make decisive decisions
• Experience with food service equipment operation and maintenance
• Familiarity with institutional or corporate cafeteria operations
• Knowledge of nutritional standards and dietary accommodations
• Ability to work collaboratively with cross-functional teams
• Flexibility and adaptability in a fast-paced environment

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs.