Company Description
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Job Description
Summary of Responsibilities:
Reporting to the Fairmont Gold manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Provide exceptional service to Fairmont Gold guests in an engaging and knowledgeable manner
- Anticipate Guests unexpressed needs
- Solving guest problems at first contact
- Demonstrate menu knowledge in Fairmont Gold Lounge
- Bus and reset tables as required
- Keep work area clean & tidy at all times
- Responsible for the cleanliness & appearance of Gold Lounge, Balcony, Pantry & FG store rooms
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required
Qualifications
Qualifications:
- A minimum of 1 year food & beverage experience in a luxury hotel or restaurant is strongly preferred
- Fairmont Gold experience is strongly preferred
- Proven excellent customer service
- The ability to communicate in an engaging and clear manner, demonstrating a strong command of the English language is required
- The ability to work well under pressure in a fast paced environment
- Reliable and responsible with ability to work well in a team environment
- A friendly demeanour with excellent communication skills and a desire to provide exceptional service
- Strong work ethic, and the ability to work split shifts, extended hours including evenings, weekends and public holidays is required
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must possess a professional presentation & positive attitude
Additional Information
Physical Aspects of Position (include but are not limited to):
- Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day
- Bending/Reaching: 4-6 Hr/Day
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
