Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Opens car doors for arriving and departing guests and escort them to the lobby.
- Maintains an up to date knowledge of the hotel and services. Supplies information and responds to guest queries.
- Ensures effective handover is done, gaining information from earlier shift.
- Forwards all guest complaints or problems to the manager on duty.
- Ensures that phone calls are answered properly up to the standards.
- Controls all guests car keys.
- Ensures that an effective handover is made to the Night shift in conjunction with the early Shift Leader.
- Maintains an awareness of sales opportunities maximizing revenue.
- Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
- Maintaining the parking spaces and key cabinet and ensures cleanliness is to the maximum.
- Ensures that cars are delivered within 10 minutes for guest request.
- Ensures that airport/crew transportation flow is maintained effectively.
- Cooperates in the performance of any reasonable task requested by company manager, executive and guests.
Qualifications
- Education: At least a vocational college diploma.
- Experience: At least 3 years of related work experience
- Foreign Language: Good command of English and Arabic to communicate well.
- Courses and Training: Not required.
- Computer Literacy: Not required.
- Skills: Expected to use non-standard, specific tools and devices related to the job and
that can be learned in a few months. Some jobs require technical knowledge of the
methods, techniques and work processes in the related field. Expected to know the
guest profiles, accommodation details and have basic knowledge of how to address
guests. Expected to perform tasks that are of the same kind and similar in content.
Requires awareness of other related processes.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
