Director of Sales (Mumbai)

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking an accomplished and visionary Director of Sales to lead our sales operations in Udaipur, India. In this strategic leadership role, you will drive organizational revenue growth, develop and execute comprehensive sales strategies, and build and mentor a high-performing sales team. As a key member of our executive leadership, you will be instrumental in expanding market presence, fostering strong client relationships, and positioning our organization for sustainable success in a competitive marketplace.

• Develop, implement, and execute comprehensive sales strategies that identify market opportunities, analyze industry trends, and drive sustainable revenue growth and business expansion across all market segments
• Lead, recruit, and mentor a high-performing sales team by providing coaching on negotiation, communication, and closing techniques; conduct regular performance reviews and foster a supportive, inclusive work environment
• Establish and maintain strategic relationships with key clients, partners, and industry stakeholders; prepare detailed market segment action plans and handle complex sales inquiries with professionalism and empathy
• Manage sales contracts, proposals, and agreements; ensure compliance with organizational policies, industry standards, and regulatory requirements
• Analyze market data, competitor activity, and industry benchmarks to identify opportunities for differentiation, innovation, and competitive advantage in service offerings
• Set, monitor, and achieve revenue targets and key performance indicators (KPIs); prepare accurate sales forecasts, pipeline analysis, and comprehensive performance reports for senior management
• Oversee budget management and P&L responsibility for the sales division; allocate resources efficiently to maximize return on investment and operational efficiency
• Collaborate cross-functionally with marketing, operations, customer service, and product teams to ensure seamless execution of sales initiatives and exceptional customer satisfaction
• Build and scale sales operations infrastructure, including systems, processes, and tools; implement CRM solutions and sales management programs to enhance team productivity
• Stay current with industry trends, best practices, and emerging technologies; identify and champion innovative approaches to sales and business development
• Provide transparent feedback and coaching to team members; develop talent pipelines and create career advancement opportunities within the sales organization

**Required Skills & Experience:**

• Minimum 7+ years of progressive sales leadership experience, with at least 3+ years in a director-level or equivalent senior sales management role
• Proven track record of developing and implementing successful sales strategies that drive significant revenue growth and market expansion
• Demonstrated expertise in team leadership, recruitment, training, performance management, and talent development
• Strong analytical and problem-solving abilities with proficiency in data analysis, sales forecasting, and financial acumen
• Excellent negotiation, communication, and interpersonal skills with the ability to build and maintain relationships at all organizational levels
• Proficiency with Customer Relationship Management (CRM) software and sales management tools
• Strong organizational and time management skills with the ability to manage multiple priorities and strategic initiatives
• Resilience and adaptability in a dynamic, fast-paced environment with the ability to make decisive decisions
• Experience with P&L management, budget allocation, and resource optimization
• Proven ability to mentor, develop, and inspire high-performing teams

**Preferred Qualifications:**

• Bachelor's degree in Business Administration, Sales, Marketing, or related field
• Certification in sales management, leadership development, or executive coaching
• Experience in luxury, high-end, or premium market segments
• Familiarity with Udaipur's business landscape and regional market dynamics
• Experience building and scaling sales operations from the ground up
• Knowledge of MICE (Meetings, Incentives, Conferences, Exhibitions) or hospitality industry operations

**Domain Expertise:**

• Strategic business planning and execution in competitive markets
• Market analysis and competitive intelligence gathering
• Vendor and partnership management within sales ecosystems
• Understanding of customer relationship management and client retention strategies
• Expertise in sales process optimization and operational efficiency

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.