Company Description
About Orient Express
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.
About Orient Express La Minerva
Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.
Job Description
Our Commis de Rang – In Room Dining is a key member of the Food & Beverage team, dedicated to delivering exceptional quality and personalized service directly to our guests’ rooms. This role supports the In Room Dining service by ensuring timely, discreet, and high-standard delivery and setup of meals, in full compliance with HACCP guidelines and the Hotel’s standards of excellence, creating a seamless and guest-centric experience.
Responsabilities:
- Ensure timely, accurate, and high-quality preparation, delivery, and presentation of in-room dining orders, including trays, trolleys, linens, china, glassware, and cutlery, maintaining an elegant and discreet service style,
- Set up in-room dining service (tables or trolleys) according to hotel standards, ensuring cleanliness, order, and attention to detail,
- Clear and retrieve trays and trolleys from guest rooms promptly and unobtrusively, maintaining cleanliness and organization of service areas,
- Check and refill condiment containers and minibar or IRD amenities when required, in compliance with HACCP and hotel standards,
- Support the service team by delivering beverages, dishes, and amenities efficiently while ensuring accuracy of orders,
- Provide a warm and professional in-room welcome, explaining the setup when appropriate and responding promptly to guest requests,
- Anticipate guest needs and ensure all requests are fulfilled in a timely and courteous manner,
- Maintain continuous communication and coordination with the kitchen and Chef de Rang to ensure all orders meet quality and presentation standards,
- Ensure all In Room Dining equipment, pantries, and service areas are kept clean, organized, and fully stocked,
- Contribute to a seamless and high-end guest experience by upholding the hotel’s service philosophy and standards at all times.
Qualifications
- Previous experience in Food & Beverage service, preferably in a luxury hotel or fine dining environment.
- Basic knowledge of In Room Dining or restaurant service standards and procedures.
- Good understanding of HACCP regulations and hygiene standards.
- Strong attention to detail and commitment to high-quality service.
- Excellent interpersonal and communication skills with a guest-oriented mindset.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
- Flexibility to work shifts, including weekends, evenings, and public holidays.
- Team player with a proactive and positive attitude.
- Good command of Italian and English; additional languages are considered a plus.
- Well-groomed appearance and adherence to grooming standards.
Additional Information
- A competitive salary package
- ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
- Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
