Company Description
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
As a Butler Command Center at Raffles Hotel, you will serve as the primary point of contact for guests seeking personalized butler service. You are expected to deliver discreet, seamless, and anticipatory service, ensuring every interaction reflects the Raffles commitment to excellence. You will coordinate guest requests across departments, providing intuitive and refined service with every call or message.
Key Responsibilities:
Guest Communication
- Handle incoming calls, messages, and service requests from in-house guests.
- Respond promptly and professionally via telephone, in-room technology, or digital platforms.
- Maintain a courteous, warm, and attentive tone throughout guest interactions.
Service Coordination
- Liaise with butlers, housekeeping, in-room dining, concierge, and other departments to fulfill guest requests.
- Track service delivery and ensure timely completion of all tasks.
- Follow up with guests to confirm satisfaction and resolve concerns proactively.
Guest Personalization
- Update guest profiles with preferences, habits, and special requirements.
- Tailor service delivery to match individual guest expectations in accordance with the Raffles service philosophy.
- Anticipate guest needs based on historical data and guest interactions.
Administrative Duties
- Accurately record all calls, requests, and outcomes in the property management system.
- Prepare daily shift reports and handovers for smooth operational continuity.
- Collect and document guest feedback and suggestions for service improvement.
Qualifications
- Minimum 1 year of experience in a luxury hospitality or customer service environment.
- Excellent verbal communication skills and telephone etiquette.
- Fluent in English; additional languages such as French, Arabic, Korean, or Chinese are an advantage.
- Proficient in multitasking with strong organizational skills.
- High emotional intelligence and professionalism.
- Familiarity with hotel PMS (e.g., Opera) is preferred.
Competencies
- Strong interpersonal and networking skills.
- Effective planner with high organizational capability.
- Confident communicator and potential public speaker.
- Socially competent and team-oriented.
- Analytical mindset, comfortable managing operational data.
- Strategic thinker with a structured approach to problem-solving.
- Consistently professional and trustworthy.
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
