Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
As Breakfast Floor Manager, you will embody the art de vivre and refined elegance that define the Sofitel brand. You are the ambassador of our morning experience — curating a seamless, sophisticated, and distinctly French-inspired service that delights both international and local guests. Leading with passion and precision, you will orchestrate the breakfast operation to reflect the hotel’s five-star standards, ensuring every guest encounter is warm, personalised, and memorable. This role requires a strong sense of hospitality theatre, operational excellence, and the ability to inspire a team to deliver service with flair and finesse.
Responsibilities
- Lead and inspire the breakfast team to deliver impeccable, anticipatory service aligned with Sofitel luxury standards.
- Curate a refined and elegant breakfast atmosphere, ensuring every detail — from mise en place to guest farewell — reflects excellence.
- Conduct engaging daily briefings, fostering team motivation, product knowledge, and service precision.
- Personally welcome VIPs, regular guests, and loyalty members, creating bespoke and memorable experiences.
- Oversee guest flow, reservations, and seating plans to ensure seamless service with effortless sophistication.
- Address guest feedback with grace and professionalism, transforming challenges into moments of elevated service recovery.
- Collaborate closely with the culinary brigade to ensure flawless timing, presentation, and quality of offerings.
- Maintain exceptional standards of cleanliness, presentation, and compliance with health and safety regulations.
- Support recruitment, training, and continuous development of ambassadors, nurturing talent in line with Sofitel values.
- Manage scheduling, payroll controls, and departmental costs to achieve financial objectives without compromising luxury.
- Uphold brand standards, licensing laws, and company policies while championing the Sofitel culture of excellence.
Qualifications
Minimum 2–3 years’ supervisory or management experience within a luxury hotel or high-end restaurant environment.
Previous experience leading a breakfast or high-volume morning service preferred.
Strong knowledge of food and beverage operations, including wine and barista service.
Understanding of UK health & safety, food hygiene, and licensing regulations.
Hospitality qualification or relevant professional training desirable.
Additional Information
Discover a world of unparalleled perks tailored just for you:
- Competitive Salary, service charge and a loyalty bonus of £1,300.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com
