Company Description
At Accor, we go beyond being a global leader in hospitality — we embrace diversity, creativity, and individuality. Join us as you are and find a role that resonates with your personality and aspirations.
We are committed to helping you grow and learn every day. We ensure that your work has meaning, empowering you to explore endless possibilities throughout your journey with us.
At Accor, you are the author of your own story, and together, we can reinvent the future of hospitality.
Our teams, known as Heartists®, embody the very best of hospitality. Our ambition is to deliver personalized, memorable, and sustainable experiences for our guests.
Here, we are redefining the way people travel across each of our 5,500 hotels, connecting closely with our 100 million guests in 110 countries.
Discover the life that awaits you at Accor Careers: https://careers.accor.com/
Do what you love, care for the world, and dare to challenge the status quo.
#BeLimitless
Job Description
Within the Global Marketing – Premium Midscale Economy division, one of the key responsibilities of the Brand Compliance & Guest Experience department is:
- defining brand standards and SOPs (Standard Operating Procedures), reflecting the Brand Promise
- communicating these contents to hotels worldwide
- monitoring the implementation of standards in hotels through audits
- analyzing compliance
These standards ensure a consistent guest experience across all hotels under these brands:
Pullman, Swissôtel, Mövenpick, Grand Mercure, Mercure, Handwritten, Novotel, Tribe, Jo&Joe, ibis, ibis Styles, ibis budget, Greet.
In an international environment, your main missions for this internship will be:
• Updating the content of the standards in collaboration with various internal contributors: Brand Leaders, ALL loyalty, CSR and coordination with the countries.
• Digitising this content on the platforms to enable hotels to self-assess against standards, managing relationships with external partners alongside your Manager (implementing and monitoring actions, ensuring deadlines are met)
• Update all necessary documentation that will help hotels and external partner to measure compliancy during the Audits
• Communication, coordination and support to representatives in the countries
• Analysing compliance with standards across the network and the impact on customer satisfaction, and making recommendations to brand managers.
Contributing to the development and improvement of the Brand Compliance programme (digital platforms, processes, reporting, etc.)
On a day-to-day basis, you will work on a project basis with internal stakeholders (Brand Compliance & CX team, Global and Country Marketing) and external stakeholders (audit providers and digital platforms).
Qualifications
- Be highly organized and structured
- Rigourous, pay attention to details
- Proactive and good communicator
- Analytical and synthesis skills
- Great knowledge of Excel / Power Point
- Experience in Hospitality or Project Management highly preferred
Level of Education: Master / MBA / Bac + 4/5
Areas of study: Marketing, Hospitality, Project Management
Languages: Fluent in French and English, both written and spoken mandatory
Additional Information
Why Join Accor?
Accor dares to make an impact:
On the world:
- A strong corporate culture focused on developing our 300,000 talents.
- A continuous improvement approach to reduce the environmental impact of digital across all our projects.
On your career:
- Support to help you balance your personal and professional life.
- Customizable work environments.
- Individually and collectively tailored training and career development paths.
- A workplace that values diverse nationalities, backgrounds, and personalities.
- Adaptability to specific needs, including those of people with disabilities.
And also:
- Attractive working conditions with collaborative spaces, in-house dining and relaxation areas.
- Sustainable Mobility Package: 50% reimbursement of the Navigo public transport pass.
- Meal vouchers participation (Ticket Restaurant)
